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Once all required data fields have been fulfilled and the Incident has been satisfactorily described, click the Save newImage Removed Save newImage Addedbutton at the bottom of the Incident data entry form. The Incident will now appear on the Service Desk Incidents grid.

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  • Add Equipment To add a piece of Equipment to an Incident, simply select the 'Equipment' tab and click theĀ Add button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image above), select a piece of Equipment from the Equipment Catalog and specify two critical locations: where the Equipment is coming from (From Warehouse) and to where it is going (To Location). Click the Save newImage Removed Save newImage Added button at the bottom of the data entry form, and the Equipment will appear in the original grid in the 'Equipment' tab.

  • Remove Equipment To remove a piece of Equipment on an Incident, simply select the 'Equipment' tab, select a piece of Equipment and click the 'Edit' button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image above), select the "Remove" action and choose the Warehouse Location where it is going (To Warehouse). Click the Save button at the bottom of the data entry form, and the Equipment will appear with a status of "Remove" in the grid on the 'Equipment' tab.

  • Replace Equipment To replace a piece of Equipment on the Incident, simply select the 'Equipment' tab and click the Add button located on the Grid Toolbar of the Incident Equipment grid that appears in the tab. In the data entry form (see "Equipment Form" image below), select a piece of Equipment from the Equipment Catalog (the Equipment Catalog MUST be the same as the Equipment to be replaced). Select the Equipment to be replaced by clickingImage Removed Image Added in the "Replaced Equipment" field and selecting the Equipment. Only Equipment associated with the Service that matches the selected Equipment Catalog will be shown in the results. Click the Save newImage Removed Save newImage Added button at the bottom of the data entry form, and the Equipment will appear in the original grid in the 'Equipment' tab.

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