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Click on the
tab.Click the
button.
In the data entry form, Users are prompted to select those parties who will be responsible for fulfilling the required Actions. Users must select a Workgroup and can additionally specify a Worker from lists defined by the User's organization.
Enter a Workflow Number
(
)
A couple of things to remember about Workflow numbers:They are used to order the Workflow items.
Leave a range of numbers available between Workflow numbers (WF#) in case items need to be added later. We recommend intervals of 100.
Multiple Workflow items can have the same number. This is done when those tasks can be performed concurrently.
Enter the Workgroup.
(
)If you are giving this to a specific person, enter/select the Worker.
(
)If this Workflow item is ready to be worked, enter a Start Date. (
)Optionally, Users may also choose a Scheduled Date, and/or enter an Estimated Time to complete the Workflow. The estimated time field allows the User to specify the number of hours the task should take to complete.
Click the
...
Click on the
tab.Click on the
button.From the Choose a Service Desk Classification form, select the SDC to apply.
Click the
button.The New SDC will be applied to the Service Desk Item.
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To use it just click the 'Request Update' button. This will open the 'New Message form'. .
A User can keep the default email text or add additional content here. Clicking the 
button will generate the email and send it to the email inbox of the recipient.
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