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Service Desk Order or Action "Due Date" field. This field is set one the Manage Service Order or Action forms. Image Modified

The Workflow 'Estimated Time' field. This field is set on the 'Manage Service Desk Workflow' form.
Image Modified

Worker Assignment

The Auto Schedule process assigns a Worker to a Workflow based on several factors. To start auto-scheduling the Workflows click on the Image Modified button on the Workflow tab of Service Desk Order / Actions.

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