Release 2023.1 is now available; it is a a major release that that contains new features and refinements.
NOTE: PHP 8.1 IS REQUIRED for for this upgrade.
We will begin scheduling 2023.1 updates on customer customer Test systems systems starting on November 4th, 2023.
Notable Changes
Please review the Database Changes in 2023.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2023.1. The first session is scheduled for October 24th, 2023, at 11:00 AM Eastern, and the second is scheduled for October 246h, 2023, at 3:00 PM Eastern.
Key
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Release 2023.1 (10-13-2023)
Component | Description | Type |
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Documentation | |||
|---|---|---|---|
API |  | ||
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Calls & Rating | | ||
CustomerCenter | | ||
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General |
 | |||
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 | |||
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Imports & Exports | | ||
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Inventory | | ||
People | | ||
Services | | ||
 | |||
Service Desk |
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* Indicates external documentation not written by PCR.
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Default Schema
Table Name | Change | Table Changes |
|---|---|---|
CC_APPROVAL_CRITERIA | Updated | ALTER |
TABLE |
`CC_APPROVAL_CRITERIA` |
ADD |
`TIER` |
INT |
DEFAULT |
1 |
NOT |
NULL; |
TABLE |
`CC_APPROVAL_CRITERIA` |
ADD |
`HASH` |
VARCHAR(32); |
TABLE |
`CC_APPROVAL_CRITERIA` |
MODIFY |
COLUMN |
`HASH` |
VARCHAR(32) |
NOT |
NULL; |
TABLE |
`CC_APPROVAL_CRITERIA` |
ADD |
UNIQUE |
INDEX |
`CC_APPROVAL_CRITERIA_6` |
(`HASH`); | ||
CC_APPROVAL_APPROVERS | Updated | ALTER |
TABLE |
`CC_APPROVAL_APPROVERS` |
ADD |
`NOTIFY` |
TINYINT |
DEFAULT |
1 |
NOT |
NULL; | ||
CONTACTS_GLA_APPROVAL | Dropped |
|
IMPORT_FORMAT_REMARKS | New | |
IMPORT_FORMAT_ATTACHMENTS | New | |
NOTIFICATIONS | Updated | Added a new notification for CustomerCenter Updates |
PHONE_SERVICES | Updated | ALTER |
TABLE |
`PHONE_SERVICES` |
DROP |
FOREIGN |
KEY |
`PHONE_SERVICES_2_FK`; |
INDEX |
`PHONE_SERVICES_2` |
ON |
`PHONE_SERVICES`; |
TABLE |
`PHONE_SERVICES` |
DROP |
COLUMN |
`AVAILABLE_SERVICE_HOSTS_RECID`; | ||
SERVICE_DESK_APPROVAL | Dropped |
|
SERVICE_DESK_APPROVERS | Dropped |
|
USERS_PERSPECTIVES_ROLES | New | |
USERS_PERSPECTIVES | Updated | ALTER |
TABLE |
USERS_PERSPECTIVES |
ADD |
PRIORITY |
INT |
DEFAULT |
0 |
NOT |
NULL; |
Metadata Schema
Table Name | Change | Table Changes |
|---|---|---|
No changes | ||
Archive Schema
Table Name | Change | Table Changes |
|---|---|---|
No changes | ||
Supported Versions
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