...
The Support menu option is the most direct method to generate an Incident Request. To Report an Incident, navigate to Support > Report an Incident in the CustomerCenter menu.
...
Clicking on the Report an Incident link opens the Report a Problem page.
...
When CustomerCenter is opened, the Quick Links widget displays on the Home Page. The Report an Incident link displays here.
...
My Services/Equipment
...
On the home page of CustomerCenter, there is a My Services/Equipment section which displays information about all the Services and Equipment that the User owns. If the User is a Coordinator Type, they are able to manage all of the Service and Equipment assigned to their Department(s).
In the far left column of either section, there is a Menu Icon
for each Service/Equipment in the grid. Through this menu, Users can perform certain administrative tasks on that Service/Equipment. The menu is composed of three options: Create Incident, Change, and Remove. To report an Incident from this section, click on Create Incident.
...
The section labeled Optional Information allows Users to attach any documents or files to the Incident. Once the User finishes filling in at least the required fields in each section (designated by a red asterisk(*)), click on the
button on the bottom of the page. A dialog displays any Knowledgebase Articles which may be relevant to the problem the User is experiencing. If no relevant Articles are found, the dialog asks the User to confirm the submission of the Incident.
Users can review the Articles by clicking on the title which opens a new page for the User to review the Article. After the User is done reviewing the Knowledgebase Articles, the User may still Submit the Incident by clicking the
button.
...
Additional Information
...