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If the item is a pending Service Request, the User can click the
button. Service Requests can only be Canceled if they are still Pending. Once they have been converted to Service Orders a CSR will have to Void the Order if the work is no longer desired.
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If the User is curious about the status of their item, they can click on the
button, so that they can send their CSR a message. The message will be sent to the CSR and the User can review the Activity on the item's Activity section.
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The User can see the Service/Equipment associated with the Work Order as well as the Billing Account, Contacts, Email, Attachments, Activity and User Defined Fields.
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The User can click the 
button. This will set the status of the Work Order to Void.
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The User can see the Service/Equipment associated with the Incident as well as the Billing Account, Contacts, Email, Attachments, Activity and User Defined Fields.
The User can click the
button. This will set the status of the Incident to Void.
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