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Table of Contents
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System Requirements

The Avaya Communication Interface is not a part of general PCR-360 functionality and requires the purchase of a license. 

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The Call Manager can be selected using the Select AES button located on the Avaya Authorization Code GridImage Modified button on the Authorization Code grid.

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Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to create a new Authorization Code from the Authorization Code Grid. This will create a new Authorization Code within PCR-360 and the switch, and relate it to a COR defined in the switch.

  1. Click the

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  1. Add button located on the Authorization Code GridImage Added

     button.

  2. Enter the desired details for the Authorization Code and COR.

  3. If it is desired to have this change occur at a later date or time, set the Scheduled Action field located on the Authorization Code FormImage Modified field to the desired date and time.

    • If not manually set, when the Form is saved, the current date and time will be populated.

  4. Save the Form.

  5. The Authorization Code and COR appear in the grid.

Edit Authorization Code

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Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to update an Authorization Code from the Authorization Code Grid.  The Authorization Code will be updated within PCR-360 and the switch, to the existing COR defined on the switch.

  1. Choose an item from the grid and double click or select and click the

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  1. Edit Selected button located on the Authorization Code GridImage Added

     button.

  2. Change the details for the Authorization Code and COR.

  3. If it is desired to have this change occur at a later date or time, set the Scheduled Action field located on the Authorization Code FormImage Modified field to the desired date and time.

    • If not manually set, when the form is saved, the current date and time will be populated.

  4. Save the Form.

  5. The COR is now updated in the grid.

Delete Authorization Code

Navigate to Main > Communication > Avaya > Authorization Code and perform these steps to remove an Authorization Code from the Authorization Code Grid. This will remove the Authorization Code from both PCR-360 and the switch, so that it can no longer be used to grant access to Users.

  1. Select an item in the Grid and click the

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  1. Delete button located on the Authorization Code GridImage Added

     button.

  2. The item has been removed from the grid.

Class of Restriction (COR)

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The COR grid contains a list of all CORs stored by the Call Manager. Only the description is stored within PCR-360, everything else is queried from the Call Manager which means  CORs can not be 'Added' or 'Deleted', only 'Updated'.  From the grid, the Call Manager can be selected using the Select AES button located on the Avaya COR GridImage Modified button.

CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allows for a more personalized level of control of individual phone stations permissions.

Edit a COR

In order to update a COR, a User can follow these steps to use PCR-360 to perform the update. This will make the relevant changes for the COR in the switch.

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  1. Open a COR by selecting it from the grid and clicking the 

    Edit Selected button located on the COR Grid headerImage Modified

     button.

  2. Update the COR as desired.

  3. Save the COR by clicking the 

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  1. Save button located on the bottom of the formImage Added

     button .

Stations

(picture of Avaya > Stations Grid, required Nav Menu to be rebuilt)

The Call Manager can be selected using the Select AES button located on the Avaya Authorization Code GridImage Modified button on the Stations grid.

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Add New Station

Click the Add button located on the Authorization Code GridImage Modified button to open the Add New Station form to create a new Station.

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Edit Station

Select a Station in the grid and click the Edit SelectedImage Modified button to update the Station.

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Bulk Update Station

To updated multiple records at once, select the desired records from the Grid, then click the Bulk UpdateImage Modified button, to open the Bulk Update form.

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Delete Station

Select a Station in the grid and click the Delete SelectedImage Modified button to remove the Station.

Device Defaults

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Add Station Device Defaults

To add a new record, the User first clicks the Add...Image Modified button, and selects the desired device to set a default for.

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Edit Station Device Defaults

Select a Station in the grid and click the Edit SelectedImage Modified button to update the Station's Default Devices.

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Audit Grid

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The Avaya 'Audit Log' is the primary reason to utilize the Avaya Switch Interface within PCR-360.  By use of the Audit Logs, a User is able to see what updates were performed when, and who made them.

When numerous records are created, PCR-360 begins an archiving process to store the older records into other tables to improve performance.  To access archived records use the Table Selector field on the grid header.Table Selector dropdown exampleImage Removed

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Service Desk

Excerpt

Avaya Integrations with Service Order Actions

A Service with the Service Host of Avaya and a Pending Service Order for that Service is Required to perform the following Actions.

Service Desk Communication Tab with Example Avaya ActionsImage Modified

When selecting the Add ItemImage Modified, Change ItemImage Modified or Remove ItemImage Modified buttons the User will be presented with the list of available. PCR-360 supports integration with Avaya Authorization Codes and Stations.Avaya Authorization Codes and Stations MenuImage Removed

Avaya Authorization Codes and Stations MenuImage Added
Add Action
Authorization Codes
Add New Authorization Code Form - AddImage Modified

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the

Add ItemImage Removed

  1. Add ItemImage Added

     button, and selecting Authorization Code.

    • Fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.

  2. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations
Add New Station form exampleImage Modified

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the

Add ItemImage Removed

  1. Add ItemImage Added

     button, and selecting Station.

    • Fill in the details for the new Station so that the system knows what is desired to be created.

  2. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Change Action
Authorization Codes
Manage Authorization Code form exampleImage Modified

In order to update an existing Authorization Code on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the

Change ItemImage Removed

  1. Change ItemImage Added

     button, and selecting Authorization Code.

  2. Select the Authorization Code to be updated in the Select an Existing form.

    Select an Existing Item form exampleImage Modified

     

  3. Fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.

  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations
Manage Station FormImage Modified

In order to update an existing Station on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the

Change ItemImage Removed

  1. Change ItemImage Added

     button, and selecting Station.

  2. Select the Station to be updated in the Select an Existing form.

    Select an Existing Item form exampleImage Modified

     

  3. Fill in the Code and COR so that the system knows it is desired to update an existing Station.

  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Action
Authorization Codes

In order to remove an existing Authorization Code from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the

Remove ItemImage Removed

  1. Remove ItemImage Added

     button, and selecting Authorization Code.

  2. Select the Authorization Code to be removed in the Select an Existing form.

    Select an Existing Item form exampleImage Modified

     

  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Station

In order to remove an existing Station  from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the

Remove ItemImage Removed

  1. Remove ItemImage Added

     button, and selecting Station.

  2. Select the Station to be removed in the Select an Existing form.

    Select an Existing Item form exampleImage Modified

  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.