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Excerpt
name Schedule Completion
When completing an item, a User can either to move the item directly into the “Complete” status, or can for a later date. When an item is scheduled for completion, a background process will Complete that item on the chosen date. This same process applies to Finalization.

Multiple Open Actions for a Service

When creating a new SD Action for a Service that already has one or more other Actions that are not “Complete” or “Finalized,” PCR-360 will confirm if the User wishes to still create the new Action and display the Service Desk Number and Action Number of that other Action. This allows the User to check the existing Actions to confirm if they wish to still create this new Action. It is particularly useful for identifying duplicate Actions for the same Service or preventing future errors if there is a pending Remove Action for the Service.

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