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When creating a new SD Action for a Service that already has with one or more other Actions that are not “Complete” or “Finalized,” PCR-360 will confirm if the User wishes to still create the new Action still and display the Service Desk Number and Action Number of that other Action. This allows the User to check the existing Actions to confirm if they wish to still create this new Action. It is particularly useful beneficial for identifying duplicate Actions for the same Service or preventing future errors if there is a pending Remove Action for the Service.
