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Release 20232024.1 2 is now available; it is a major release that contains new features and refinements. 


NOTE: PHP 8.1 IS REQUIRED3 is supported and recommended for this upgrade.


We will begin scheduling 20232024.1 2 updates on customer Test systems starting on November 4th24th, 20232024.

Notable Changes

Please review the Database Changes in 2023.1/wiki/spaces/PCRIN/pages/407765035 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 20232024.12. The first session is scheduled for October November 24th, 20232024, at 11:00 AM Eastern, and the second is scheduled for October 246hNovember 26th, 2023, at 3:00 PM Eastern. 

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Bug Fixes

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New Features

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Changed Features

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Improved Performance

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Removed Features

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Release

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202421 (10-13-2023)


Component

Description

Type

Incident(s)

Documentation

API

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Calls & Rating

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CustomerCenter

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General

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Imports & Exports

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Inventory

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People

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Services

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Service Desk

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Billing

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Catalogs

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CustomerCenter

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General

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Imports & Exports

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Inventory

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People

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Services

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Service Desk

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Switch Interfaces

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* Indicates external documentation not written by PCR.



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Database Changes in

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Default Schema


ALTER TABLE USERS_PERSPECTIVES
ADD PRIORITY INT DEFAULT 0 NOT NULL;

Table Name

Change

Table Changes

CC_APPROVAL_CRITERIA

Updated

ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `HASH` VARCHAR(32);
ALTER TABLE `CC_APPROVAL_CRITERIA` MODIFY COLUMN `HASH` VARCHAR(32) NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD UNIQUE INDEX `CC_APPROVAL_CRITERIA_6` (`HASH`);

CC_APPROVAL_APPROVERS

Updated

ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL;

CONTACTS_GLA_APPROVAL

Dropped

 

IMPORT_FORMAT_REMARKS

New

IMPORT_FORMAT_ATTACHMENTS

New

NOTIFICATIONS

Updated

Added a new notification for CustomerCenter Updates

PHONE_SERVICES

Updated

ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`;
DROP INDEX `PHONE_SERVICES_2` ON `PHONE_SERVICES`;
ALTER TABLE `PHONE_SERVICES` DROP COLUMN `AVAILABLE_SERVICE_HOSTS_RECID`;

SERVICE_DESK_APPROVAL

Dropped

 

SERVICE_DESK_APPROVERS

Dropped

 

USERS_PERSPECTIVES_ROLES

New

USERS_PERSPECTIVES

Updated

Metadata Schema


Table Name

Change

Table Changes

No changes

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