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  1. The value provided from another table was not found or multiple matches found within the Database

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    • Error : Could not find the Billing Group '<BillingGroup>'
    • Error : Could not find the Default SLA '<SLA>'
    • Error : Could not find the Default Incident SLA '<SLA>'
    • Error : Could not find the Default GLA '<GLA>'
    • Error : Could not find the Permission GLA '<GLA>'
    • Error : Invalid parent Dept Hierarchy Code <DeptHierarchyCode>
    • Error : Default GLA is a different format than Billing Group GLA
    • Error : Permitted GLA is a different format than Billing Group GLA
    • Error : Coordinator Contact '<CUSTOMER_NUMBER>' is not a Coordinator


  2. A blank value was provided, for a field with a required value

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    • Error : Missing or Blank Dept Hierarchy Code
    • Error : Missing Billing Group for New Dept Hierarchy


  3. The System was unable to save the record

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    • Error : Failed to save Dept Hierarchy <DeptHiearchyCode>; <errorMessage>
    • Error : Failed to save null GLARestrict record; <errorMessage>
    • Error : Failed to save DEPT_HIER_COORDINATORS record; <errorMessage>

    If you experience any of these Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.


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