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Next, click the Generate Bill button located at the bottom of the form. Because of the large volume of data associated with this task, the PCR-360 application takes some time to generate the bill.
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Once the bill generation process has finished, the User receives an application message indicating its completion. When the message has been received, the User is notified with the following alert displayed at the lower-right corner of the User's browser:
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This provides the User with three progress bars. One for 'Processing Bill Calls', one for 'Processing Bill Usage', and one for 'Bill Charges'. This shows the progress for any bill that is selected.
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Process Report
After running a Bill, the Process Report shows details about the Billing process. There are sections for Calls, Usage, and Charges displaying counts and total cost respectively. Additionally, if the process encounters a problem when processing any of these sections, the problems are listed with links to the specific records involved.
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Missing Revenue GLAs: check the Charge Catalog. All Charge Catalogs used on the Bill MUST have a Revenue GLA
Missing Records: if the process encounters an orphaned Charge record, it reports
Unbillable: Service Desk, Services, Equipment, and GLA Charges show as unbillable if the Service/Equipment or GLAs involved are not flagged as billable
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Charge Behaviours
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PCR-360 contains two different types of Charges. Recurring: Charges that recur over time for continued usage of a piece of Equipment or Service. There are four types of Recurring Charges for Organizations to base their Billing practices on. Monthly: This is the default for a Charge's Charge type. The Charge will be applied every month until it is stopped. These Charges can be set to "Bill Forward", thus Bill one month ahead of the Billing Cycle. These Charges can also be set to 'Bill Backward' in order to catch up on past Billing Cycles. When the GLA for this Charge is updated, the Charge is Stopped and Restarted. If Selective Billing was used in the Charge Catalog, some of the Months may not be billed. Also, if Selective Billing is used, "Bill Forward" and "Bill Backward" will be disabled.
Quarterly: The Charge will be applied every three months until it is stopped. These Charges are always treated as being set for "Bill Forward". Back Dated Charges will Bill for one cycle only, before continuing on the current cycle. When the GLA for this Charge is updated, the Charge is Stopped and a new Charge is Started. The Effective Date for updates to this type of Charges can only be set for the date of the Last Billed.
Semi-Annual: The Charge will be applied every six months until it is stopped. These Charges are always treated as being set for "Bill Forward". Back Dated Charges will Bill for one cycle only, before continuing on the current cycle. When the GLA for this Charge is updated, the Charge is Stopped and a new Charge is Started. The Effective Date for updates to this type of Charges can only be set for the date of the Last Billed.
Annual: The Charge will be applied every twelve months until it is stopped. These Charges are always treated as being set for "Bill Forward". Back Dated Charges will Bill for one cycle only, before continuing on the current cycle. When the GLA for this Charge is updated, the Charge is Stopped and a new Charge is Started. The Effective Date for updates to this type of Charges can only be set for the date of the Last Billed.
Non-Recurring: One-Time Only Charges.
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