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The 'Request Tracking' page allows Users to view the status of any Service Desk items they have in progress. There are four sections, Service Orders / Requests, Work Orders, Incidents, and General Requests.
Navigate to CustomerCenter > Shopping > Request Tracking to find the Request Tracking grid. Requests that require an Approval will not appear in the Request Tracking page until the Request is set to Approved.
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Service Orders / Requests
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If the item is a pending Service Request, the User can click the button. Service Requests can only be Canceled if they are still Pending. Once they have been converted to Service Orders a CSR will have to Void the Order if the work is no longer desired.
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If the User is curious about the status of their item, they can click on the button, so that they can send their CSR a message. The message will be sent to the CSR and the User can review the Activity on the item's Activity section.
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The User can see the Service/Equipment associated with the Work Order as well as the Billing Account, Contacts, Email, Attachments, Activity and User Defined Fields.
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The User can click the 
button. This will set the status of the Work Order to Void.
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The User can see the Service/Equipment associated with the Incident as well as the Billing Account, Contacts, Email, Attachments, Activity and User Defined Fields.
The User can click the button. This will set the status of the Incident to Void.
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If the User has reported any Inquiries, those show up on the 'General Requests' page. A User can click any Inquiry in the grid to see more details about it. Users are unable to interact with the Inquiry further form this point.
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