Service Desk

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The 'Manage Service Desk 360 View' form will provide the User with a 360 Degree view of a given Service Desk item. From this form, the User will be able to see the Service Desk item 'Profile' as well as all the 'Contacts', 'Services', 'Equipment', 'Billing', and 'Service Desk' items associated with the Service Desk item.

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Buttons

• Add Remark

  Image Added button

  Image Removed

  - allows the User to create a 'Remark' on the Service Desk Record.

• Prev

  Image Added button

  Image Removed

  - moves to the Previous Service Desk record in the grid.

• Next

  Image Added button

  Image Removed

  - moves to the Next Service Desk record in the grid.

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Detals

Summary

This section will display the 'Service Desk Number' of the item, the 'Urgency', the 'Status', and the 'Description' fields for a quick at a glance overview of the item.

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The 'Contacts' tab will list all the Contacts that are associated with the Service Desk.

The '360 View' Image Added button Image Removed will open the 'Contacts 360 View' form for the selected Service Desk.

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The 'Equipment' tab will show all the Equipment associated with the Service Desk.

The '360 View' Image Added button Image Removed will open the 'Manage Equipment 360 View' form for the selected Equipment.

The 'Report Incident' Image Added button Image Removed will open the 'Add New Incident' wizard form to create an Incident for the given piece of Equipment.

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All the Charges from the 'Charges' tab on the Service Desk item will display be displayed here.

Actions

A full listing of the Actions that are attached to the Service Desk item.

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All of the Labor records associated with the Service Desk item will be reflected here.