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The 'Messages' tab located on the Landing Page serves as a portal through which Users can send and receive internal messages.
Users can click on the 'View All Messages' button to see a comprehensive list of those messages a User has sent or received. In either the Messages Grid, located under the People Tab or the tab on the Landing Page, Users can click the 'Write New Message' button to launch a Message data entry form.
In the message data entry form, the User can build a message by defining a recipient, a subject, and the content of the message itself. Users can also attachment files to the message.
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Users may occasionally receive messages from the PCR-360 application. Consider the example posed by the Admin function 'Generate Bill'. It can take the application some time to generate a large, organization-wide billing report. When this is the case, the following notification is displayed:
Upon completion of the application process, the User will see the the announcement message displayed in the bottom-right corner of their web browser.
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This Landing Page tab provides users with a quick link to My Service Desk. My Service Desk lists those Service Desk items for which the User serves as the Customer Service Rep (CSR). To access the Grid, click once on the item in the Open Service Desk Item tab on the Landing Page.
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