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To add, edit, and delete Articles from the User organization's Knowledgebase, users will need to access the remaining three sections of the Knowledgebase function. While the 'Article Management' grid serves as the User's primary management platform, the 'Categories' and 'Topics' grids represent critical steps in the process of adding a new Article.

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Note: This functionality is for general user access and allows users to read articles and identify errors, if they find them. Users cannot add, edit, or delete items from the Articles grid. For more information on managing articles, see article, Article Management in the Knowledgebase'.

Navigate to the Knowledgebase Articles grid Knowledgebase by clicking on the Knowledgebase icon in the 'Main' tab and clicking on the node labeled 'Articles'.

Double click on any of the articles in the grid to open the item's content (see image below).Image Removed

Using the controls at the bottom of the form, users can navigate from article-to-article (using the 'Prev' and 'Next' buttons) and report an error (click the 'Report an Error' button and enter a brief description of the error in the text box). Errors reported in the Articles grid are addressed by users in the Article Management grid (Section Adding a New Article).

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If a User encounters an error in an Article they can report that error with this form. This error message will be sent in an Email to a SysAdmin to notify them of the error that is in the Article so that it can be addressed.