To add, edit, and delete articles from the User organization's Knowledgebase, Users need to access the remaining three sections of the Knowledgebase function. While the Article Management Grid serves as the User's primary management platform, the Categories and Topics Grids represent critical steps in the process of adding a new article.
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If an article has been marked as having errors, the original author or an Admin must edit and deselect the 'Errors' checkbox once corrections have been made. Until the 'Errors' checkbox is unchecked, the article will remain flagged as having an error in 'Articles.' Keep in mind that the 'Errors' field only shows up on existing article forms.
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