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changes.mady.by.user David Engblom

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changes.mady.by.user Brian Dixon

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  • Any existing records that already have a MAC Address value, set will need to be unique.  PCR will work with customers to pre-populate any data and will provide an AdHoc to fix duplicate MAC Address values.

Requirements

#TitleUser StoryImportanceNotes
1MAC Address UniqueThe user requires that the MAC Address value is unique across the application.

Status
colourGreen
titleMust Have

The MAC Address will be a unique value across all Equipment Records and enforced by a database constraint. 
2MAC Address on GridsThe user would like to see the Mac address on additional grids.

Status
colourGreen
titleMust Have

  • The following columns will be added to the Incident Equipment Grid, Order Equipment Grid, and Actions Equipment Grid.
    • Equipment ID
    • Asset Tag
    • Serial Number
    • MAC Address
  • The current Equipment column will be changed to "Catalog" and just display the Equipment Catalog Name and Description. (Currently, this column contains a combination of Asset Tag/Equipment ID/Serial Number and the Equipment Catalog Description)
3MAC Address on PrintoutsThe user would like to see the Mac address on Service Desk Printouts.

Status
colourGreen
titleMust Have

  •  The following information will be added to the Service Desk Incidents, Orders and Actions Printouts.
    • Equipment ID
    • Serial Number
    • MAC Address
4MAC Address on IncidentsThe user would like to see the Mac address on the Incident Equipment Form.

Status
colourGreen
titleMust Have

The MAC Address field will be enabled on Incident Equipment Form, just like it is on Service Desk Orders and Actions.
5Barcode scanner supportThe user would like to use a Barcode scanner to scan in the MAC Address on Service Desk Equipment forms.

Status
colourGreen
titleMust Have

The MAC Address field on Service Desk Equipment will accept both formatted and non-formatted MAC Addresses. Which will allow for third-party scanners to save a value into the field whether it is entered with or without a format. When the record is saved, PCR-360 will apply the format to the MAC

Address, just like it does on the Equipment Form Network Tab.

6Searching MAC AddressesThe user would require consistent MAC Address searching from the Equipment grid.

Status
colourGreen
titleMust Have

Saving a MAC Address from the Equipment form does not save the format separators; this allows for searching to work.  However, when saving from the Service Desk EQP form the format separators are saved - this behavior needs to be consistent.
7MAC Address Updating

The user would like MAC Address to NOT be updated on the Equipment until Service Desk Equipment is completed.

Status
colourGreen
titleMust Have

Saving a MAC Address from the Equipment form does not save the format separators; this allows for searching to work.  However, when saving from the Service Desk EQP form the format separators are saved - this behavior needs to be consistent.
8MAC Address on Bulk Add EquipmentThe user would like to bulk add Equipment records, with the MAC Addresses.

Status
colourYellow
titleNice to Have

MAC Address and other identifiers (Equipment ID, Asset Tag) should not be updated on the Equipment until the Service Desk Equipment is completed

User interaction and design


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Current Service Desk Equipment Tab

Proposed Service Desk Equipment Tab

Proposed Service Desk Equipment on Printouts

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Below is a list of questions to be addressed as a result of this requirements document:
QuestionOutcome
Will the new columns be displayed or hidden by default?
The Asset Tag, Equipment ID, Serial Number, and MAC Address columns will be shown by default.
The Catalog column will be visible on the grid when opening the Equipment Tab. The new columns will, by default, be placed as the last columns on the Equipment Grid.
The order and display of the columns can be changed by customers using Grid Perspectives.
Not Doing
  • We are not adding a Service Desk Equipment Import at this time. If we do add this import in the future, it will include the MAC Address.
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