Email Accounts

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The master account allows specifying a single account for the entire application. Master Default Email Account is used for sending all non Service Desk emails if there is not a Tenant Default account entered; and also, for All Service Desk emails if there is neither a Tenant Service Desk email nor Tenant Default specified. It is setup by entering the login information to the PCR-360.ini file. See PCR-360#Configuration for more information about the INI file.

TENANTS_RECID - Specifies the tenant to use for emails (this is almost always 0)

ACCOUNT_TYPE - The account type is almost always master

EMAIL - The email address to use to send and receive emails

DISPLAY_NAME - The name that will be used on the email address: DISPLAY_NAME <email@server.com>

LOGIN - The username/login used for to connect to the third-party email server

PASSWORD - The password used for to connect to the third-party email server

OUTGOING_TRANSPORT_TYPE - The protocol used for sending emails

OUTGOING_HOST -  Used for SMTP transport types. The email server mail used to send the emails

OUTGOING_PORT - The port used for outgoing server connections

OUTGOING_SSL - This value is set if the outgoing mail server supports SSL

INCOMING_MAILBOX_TYPE - The protocol used for sending emails

INCOMING_HOST - The email server mail used to receive the emails

INCOMING_PORT - The port used for incoming server connections

INCOMING_SSL - This value is set if the incoming mail server supports SSL

Example Configuration

email.TENANTS_RECID = 0
email.ACCOUNT_TYPE = "master"
email.EMAIL = "testtest@pcr.com"
email.DISPLAY_NAME = "PCR-360 Master (team360)"
email.LOGIN = 'testtest@pcr.com'
email.PASSWORD = 'testPassword23455'
email.OUTGOING_TRANSPORT_TYPE = "SMTP"
email.OUTGOING_HOST = "mail.pcr.com"
email.OUTGOING_PORT = 465
email.OUTGOING_SSL = "SSL"
email.INCOMING_MAILBOX_TYPE = "IMAP"
email.INCOMING_HOST = "mail.pcr.com"
email.INCOMING_PORT = 993
email.INCOMING_SSL = "SSL"

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