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These fields contain the Owner (either Contact or Department). When Active each Service Requires an Owner. Each owner belongs to a Billing Group and this information is displayed in the accompanying Billing Group field. Depending on the MODIFY_CHARGES_WITHOUT_SERVICE_DESK configuration option this field can be modified to override the Owner's Billing Group.
Rating Group
The 'Rating Group' field is available, if the USE_RATING_GROUP configuration option is setup. The 'Rating Group' field is used to control how Calls on a Service are rated. The Rating Group field becomes required for a Service, if that type can have Calls associated with them (examples: Phone, Auth Code). If a Service Desk Action is modifying such a Service, this field will be required on the Service Details tab for the Action.
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