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CablingThe 'Cabling' tab allows Users to Add, Change, Remove, or view Cable Paths. This screen can only be edited on Service Order: Actions. Certain actions do not allow the 'Cabling' tab to be modified. The 'Cabling' tab is still visible, but it is read-only and will be missing all the grid buttons. The following actions will not allow the 'Cabling' tab to be modified: Service ID, Swap, and Remove. Adding a Cable PathTo add a Cable Path to a Service, the User creates an Add Action from the Service Order form. Be sure that the Service Desk 'Action' field is set to 'Add'. Then the User should add the Path Legs to be assigned to the Service into the Cabling Grid. Once added to the Order, the Pairs/Strands, and Ports/Pins/Len become 'Pending Connect'. Then, when the Order is completed, the Pairs/Strands and Ports/Pins/Len become 'Assigned', and the Cable Path is attached to the Service. Editing a Cable PathTo change a Cable Path for a Service, the User should make sure that the Service Desk 'Action' field is set to 'Change'. Once this is set, any current Cable Path built on the Service is automatically be marked as 'Pending Disconnect'. The User should then add the new Path Legs to be assigned to the Service into the Cabling Grid. The Pairs/Strands and Ports/Pins/Lens for these new Path Legs are marked as 'Pending Connect'. When these Orders are "Completed", the records for the old Cable Path become 'Spare', and the old Cable Path is removed from the Service. At the same time, the records for the new Cable Path become 'Assigned', and the new Cable Path is attached to the Service. Removing a Cable PathTo remove a Cable Path from a Service, the User should make sure that the Service Desk 'Action' field is set to 'Remove'. The records from the Cable Path that is on the Service is automatically be marked as 'Pending Disconnect'. Once the Order is completed, the records from the Cable Path is marked as 'Spare', and the Cable Path is removed from the Service. Viewing the PathThe 'View Path' button displays the visual Cable Path report of the Cable Path that is currently on the Service. More Cabling OptionsThe 'Auto Assign' button can be used to automatically find a Cable Path leading to a piece of Equipment. Auto Assign requires the Users to define the Origination and Destination for each Pair/Strand record in the system. When a User clicks the , a form appears with a list of all Equipment in the Order's location. If the User selects an Equipment record that has a Pair/Strand attached to it, it automatically works backward to find the Cable Path and insert it into the Grid. The 'Left In' button is used when there are Cables that are pre-wired. If there is a Cable Path built to a Location in the Cable: Paths Grid , then the User can click on the 'Left In' button. This populates the Grid with any Cable Path that is built to the Order's Location. The 'SD Path' button displays the visual Cable Path report of those items on the Cabling Grid. This is useful for 'Add' and 'Change' Actions only. The 'Current Path' button displays the visual Cable Path report of the Cable Path that is currently on the Service. This is useful for 'Change' and 'Remove' Actions only. BackboneWhen a Service is riding on a Backbone, the Backbone Service will add an Add Backbone, or Remove Backbone Action so that the User can better visualize the Cable's Path. These Backbone Actions cannot be edited or modified in any way and are for informational purposes only. Service Desk Cabling FormThe data on the 'Add New Service Desk Cabling' form represents on Path Leg that will be added, or altered once the Service Desk Action is completed. Form FieldsLine Number: The Line Number identifies the Path Leg and differentiates one Leg from another. Accordingly, PCR suggests that Users input Line Numbers in multiples of 100, thereby enabling Users to add supplemental Legs (at 99, 98, etc.) to the Path in the future. Note: 'Swap Equipment' text only appears when Users hover over the button. Destination Equipment: To select a piece of Destination Equipment, click the Search Icon in the appropriate data field and choose a piece of Equipment from the Equipment Catalog. Once a Destination Equipment has been selected, the Dest Catalog Description and Dest Eqp Location auto-fills as read-only items for ease of identification of the piece of Equipment in question. Add New Ports/Pins/Lens Range: For both Origination and Destination Ports/Pins/Lens the User can click the , to open the Add New Ports/Pins/Lens Range form. To see more about this form, please see the Inventory Ports/Pins/Lens wiki article. Service Desk Cabling ActionsService Desk Cabling allows the User to make changes to Cabling data on a Service from a Service Order or an Incident. Cabling data, as defined in the Cabling Module is both a textual and visual representation of the User organization's data and voice network to provide users with a virtual roadmap of the many wires, cables, switches, and servers that support the User's organization. For more information about Cabling, its purpose, and how it works, please see the documentation on the Cabling Module. Service OrdersAdd ActionsWhen creating a new Service via a Service Desk Add Action, new Cabling data can also be created. To create new Cabling data on an Add Service Desk Action:
Move Actions
Add Location Actions
Swap Actions
Miscellaneous Actions
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