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A particular Service Desk item is restricted to the Type it can be converted to, according to this list:
Inquiry (IQ) can become:
Service Order (SO)
Incident (IN)
Estimate (ES)
Project (PR)
Problem (PB)
Service Request (SR) can become:
Service Order (SO)
Incident Request (IR) can become:
Incident
Any other From/To pairing is prohibited and will generate an error.
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When a Service Request is converted into a Service Order, a dialog is presented to the user, allowing the user to select SDCs to be applied to each Action on the Order.
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