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Release 2022.1 is now available; it is a major release that contains many new features, bug fixes, and refinements. This is also our next Long Term Support (LTS) release. Version 2022.1 replaces 2021.1 as our LTS release, meaning 2021.1 is no longer supported. An LTS release is a Major Release that PCR will support for at least 12 months. Release 2022.1 will be supported for 24 months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. Once the next LTS is released, PCR will work with customers to move them to the next LTS release.

NOTE: PHP 7.4 or PHP 8.1 are REQUIRED for this upgrade. PHP 8.1 Is required starting with hotfix 2022.1.5 or later.

We will begin scheduling 2022.1 updates on customer Test systems starting, on June 17th, 2022.

Notable Changes

PHP 8.1 Support
- Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system.
Redesigned CustomerCenter Approvals Process
Billing Improvements
- Added trackable Quantities to the ViewBill and Bill Details Transactions.
- Added Selective Billing to the Charge Catalog. Allows billing MRC Charges for specific months while skipping others.
- Added Service/Equipment Location to the View Bill and Bill Details grid
- Added a Custom Text configuration option to the Invoice below the header information
- Added a configuration option to move the Remittance Coupon to the first page of an Invoice
Added a new Custom Logic Library to the Wiki
Optimized the Message Icon Checker
Optimized Service Desk Actions Report, SLA Metrics, and SLA Workflow Metrics grids.

Please review the Database Changes in 2022.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2022.1. The first session is scheduled for June 28th at 11:00 AM Eastern, and the second is scheduled for June 29th at 3:00 PM Eastern.