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Release 2023.1 is now available; it is a major release that contains new features and refinements. 


NOTE: PHP 8.1 IS REQUIRED for this upgrade.


We will begin scheduling 2023.1 updates on customer Test systems starting on November 4th, 2023.

Notable Changes

Please review the Database Changes in 2023.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2023.1. The first session is scheduled for October 24th, 2023, at 11:00 AM Eastern, and the second is scheduled for October 246h, 2023, at 3:00 PM Eastern. 

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Bug Fixes

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Improved Performance

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Release 2023.1 (10-13-2023)

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Component

Description

Type

Documentation

API


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Calls & Rating



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CustomerCenter


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General


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Imports & Exports


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Inventory



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People


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Services



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Service Desk



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* Indicates external documentation not written by PCR.

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Table Name

Change

Table Changes

CC_APPROVAL_CRITERIA

Updated

ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `HASH` VARCHAR(32);
ALTER TABLE `CC_APPROVAL_CRITERIA` MODIFY COLUMN `HASH` VARCHAR(32) NOT NULL;
ALTER TABLE `CC_APPROVAL_CRITERIA` ADD UNIQUE INDEX `CC_APPROVAL_CRITERIA_6` (`HASH`);

CC_APPROVAL_APPROVERS

Updated

ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL;

CONTACTS_GLA_APPROVAL

Dropped

 

IMPORT_FORMAT_REMARKS

New


IMPORT_FORMAT_ATTACHMENTS

New


NOTIFICATIONS

Updated

Added a new notification for CustomerCenter Updates

PHONE_SERVICES

Updated

ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`;
DROP INDEX `PHONE_SERVICES_2` ON `PHONE_SERVICES`;
ALTER TABLE `PHONE_SERVICES` DROP COLUMN `AVAILABLE_SERVICE_HOSTS_RECID`;

SERVICE_DESK_APPROVAL

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SERVICE_DESK_APPROVERS

Dropped

 

USERS_PERSPECTIVES_ROLES

New


USERS_PERSPECTIVES

Updated

ALTER TABLE USERS_PERSPECTIVES
ADD PRIORITY INT DEFAULT 0 NOT NULL;

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