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A relatively unique aspect of the application in terms of its function is the Time Entry Grid. It allows workers to log the time spent performing specific tasks. By adding an item to the Grid, Users specify how long they worked and how they spent their time.
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Navigate to the Time Entry Grid. Main > People > Time Entry
Click the 
button located immediately above the People Time Entry Grid.
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In the Add New Time Entry form, Users define their hours worked as either 'Miscellaneous Time' or 'Labor Time'.
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Users can edit existing items on the Time Entry Grid by double-clicking the item or highlighting and clicking the 'Edit Selected' button immediately above the grid. This action opens the Entry's data entry form where edits can be made and saved.
Note:DO NOT edit or delete any Time Entry that is attached to a Finalized or Billed Service Desk Item
Viewing Previous Entries
PCR-360 automatically sorts the Time Entries to show a view of the current week. This is done using a filter. For convenience, the Time Entry grid provides week to week Navigation Buttons.
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When Labor is entered via Time Entry, the system creates Service Desk Labor records on the selected Service Desk Item. Once the Service Desk Item becomes Finalized, all Time Entries on it can not be edited or deleted. Charges are created once Labor is logged. If Labor added to a Service Desk Workflow becomes Voided, that Labor will be hidden on the Time Entry Grid and its associated Reports.
Billable Labor
To control the default state of the Service Desk Labor Billable checkbox set the SD_LABOR_BILLABLE parameter. By default, this configuration value is set to false, meaning the Service Desk Labor Billable checkbox is unchecked and must be checked manually by the User.
Note: Labor will never be attached to an Action or Order that has not yet been saved.
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