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This is a listing of all the tabs a User might encounter in the 'Equipment' Catalogs. To access the 'Equipment' Catalog, navigate to Main > Catalog > Equipment. The tabs found in the Equipment Catalog are similar to those found in the Service and Locations Catalogs.
Catalog
The 'Catalog' tab is specific to Equipment and Services and allows the User to provide a catalog description and images for the CustomerCenter .
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To provide an image of the Equipment in the CustomerCenter, click the 'Upload Equipment Images' button. After clicking the button, the functionality is identical to uploading any other file in PCR-360. Successfully uploading an image causes a preview of it to appear in the preview box.
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Vendor
The 'Vendor' tab is specific to Equipment Catalogs. When a Vendor is added to the Equipment Catalog, Equipment can be ordered using Purchase Orders .
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Add New Vendor
This adds a Vendor to the Vendors Grid. To add a Vendor, follow these steps:
Click the 'Add New Vendor'
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button.
This opens the 'Add New Vendor' form.
Fill in the 'Name' of the Vendor and any other optional field.
When all desired information is entered, click the 'Save New' button.
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The new Vendor is added to the Vendor Grid and is able to have 'Vendor Details' entered.
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To use an existing Vendor, click the 'Add Existing Vendor' the button.
This opens the 'Manage Existing Vendor' form.
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Select the Vendor(s) and click the 'Save and Close' button. The Vendor is added.
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To add the Part number and Cost for a Vendor, follow these steps:
Select the Vendor to add details.
Click the
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button.
This opens the 'Manage Vendor Part Number and Units' form.
Fill in the 'Vendor Part Number' and 'Cost' fields.
If the Equipment 'Has Units ', enter the units.
Click the Save New button.
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The Parts information is now associated with the Vendor for this piece of Equipment.
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To remove a Vendor association from a piece of Equipment, select the Vendor to remove and click the 'Delete Selected' button. This only removes the Vendor association and not any Vendors from the Vendors Grid.
Default Charges
The 'Default Charges' appears on the Equipment and Services Catalogs. This tab allows the User to add any relevant Default Charges to the given Catalog item.
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Click the
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button.
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The 'Add New Default Charges' tab opens.
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Select a Charge from the Charge Catalog picker.
Enter the Charge Override Amount if desired.
Enter the Quantity if desired.
Click the
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The form closes, and the Default Charge is applied to the current Catalog item. Repeat as necessary to add additional Default Charges.
If a Default Charge is made 'Inactive'' in the Charge Catalog, they will not be removed from the tab. However, they will also not be automatically added to the Equipment when added through 'Service Desk'.
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This will allow the User to select different Charges, with Non-recurring / Recurring types or even different charge amounts.
Location Permissions
The 'Location Permissions' tab is specific to the Services and Equipment Catalogs. This tab allows an Admin to limit the Locations that can be assigned to a given Service/Equipment.
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Add
Using the 'Add' functionality a User can associate a Location Permission with a given Service/Equipment. This association allows the Location Permission to be assigned to the given Service/Equipment and any Children records.
Click the
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This opens the 'Add New Location Permissions' form.
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Select the Location(s) that are desired to associate with the given Service/Equipment.
Click the 'Save and Close' button.
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The Location(s) is (are) associated with the given Service/Equipment and are the only Location(s) that can be assigned to the given Service/Equipment elsewhere in PCR-360.
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This removes a Location from the given Service/Equipment record.
Select the Location Permission to remove from the Grid.
Click the 'Delete Selected' button.
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The Location Permission on the current given Service/Equipment record is removed.
Note: Removing the Permissions on a Parent record removes it on all Children records as well. If a Permission is desired on a Child record, it needs to be added manually to the desired record after removing it from the Parent.
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This functionality looks up the Tree and shows any Location Permissions that are associated with a given Service/Equipment through Inheritance.
Click the
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This opens the 'View Inherited Permissions' dialog.
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Click the 'OK
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button when finished viewing.
Permit None
This button removes any associated Location Permissions from a given Service/Equipment. This does NOT remove any Inherited Permissions from the Parent record. To use, click the 'Permit None' button. Any Location(s) that were associated with the given Service/Equipment have that Location Permission deleted. The Grid displays: "No Contacts entries may be used with this Locations entry."
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To remove the 'Permit None' Status, follow these steps:
Select the line in the Grid that says: "No Contacts entries may be used with this Locations entry."
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Click the 'Delete Selected' button.
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The Permit None restriction is removed and it is possible to associate Location(s) with the given Service/Location again.
Billing Group Permissions
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The 'Billing Group Permissions' tab is specific to the Equipment and Services Catalog. The functionality of this tab allows an Admin to limit what Billing Groups can be assigned to a given Service/Equipment.
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Add
Using the 'Add' functionality, a User can associate a Billing Group Permission with a given Service/Equipment. This Permission allows the Billing Group to be assigned to the given Equipment and any Children records.
Click the 'Add' button.
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This opens the 'Add New Billing Groups' form.
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Select the Billing Group(s) that are desired to associate with the given Equipment.
Click the 'Save and Close' button.
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The Billing Group(s) are now associated with the Service/Equipment and are the only Billing Group(s) that can be assigned to the Service/Equipment elsewhere in PCR-360.
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This removes a Billing Group from the given Service/Equipment record.
Select the Billing Group Permission to remove from the Grid.
Click the 'Delete Selected' button.
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The Permission on the current Service/Equipment record is removed.
Note: Removing the Permission on a Parent record removes it on all Children records as well. If a Permission is desired on a Child record, it needs to be added manually to the desired record after removing it from the Parent.
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This functionality looks up the Tree and shows any Billing Group Permissions which are associated with a given Service/Equipment through Inheritance.
Click the
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This opens the 'View Inherited Permissions' dialog.
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Click the 'OK
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button when finished viewing.
Permit None
This button removes any associated Billing Group Permissions from a given Service/Equipment. This does NOT remove any Inherited Permissions from the Parent record. To use, click the 'Permit None' button.
Any Billing Group Permissions that were associated with the given Service/Equipment have that Permission deleted. The Grid displays: "No Contacts entries may be used with this Locations entry."
Note: If 'Permit None' is set on a Parent record, the Children records are similarly limited.
To remove the 'Permit None' Status, follow these steps:
Select the line in the Grid that says: "No Contacts entries may be used with this Locations entry".
Click the 'Delete Selected' button.
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The Permit None restriction is removed, and it is possible to associate Billing Group Permissions with the Service/Equipment again.
Related Equipment Permissions
The 'Related Equipment Permissions' tab is specific to the Equipment Catalog. The functionality of this tab allows an Admin to limit Related Equipment that can be assigned to given piece of Equipment. An example would be limiting a desktop to only having Equipment related to the desktop, like software, as assignable to the desktop.
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Add
Using the 'Add' functionality, a User can associate a Related Equipment Permission with a piece of Equipment. This association allows the Related Equipment to be assigned to the given Equipment and any Children records.
Click the 'Add' button.
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This opens the 'Add New Equipment Permission' form.
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Select the Related Equipment(s) that are desired to associate with the given piece of Equipment.
Click the
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The Related Equipment(s) are associated with the given piece of Equipment and are the only Related Equipment(s) that can be assigned to the given piece of Equipment elsewhere in PCR-360.
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This removes a Related Equipment Permission from the Equipment record.
Select the Related Equipment Permission to remove from the Grid.
Click the 'Delete Selected' button.
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The Permission on the current Equipment record is removed.
Note: Removing the Permission on a Parent record removes it on all Children records as well. If a Permission is desired on a Child record, it needs to be added manually to the desired record after removing it from the Parent.
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This functionality looks up the Tree and shows any Related Equipment Permissions that are associated with a given piece of Equipment through Inheritance.
Click the
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This opens the 'View Inherited Permissions' dialog.
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Click the 'OK
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button when finished viewing.
Permit None
This button removes any associated Related Equipment Permissions from a given piece of Equipment. This does NOT remove any Inherited Permissions from the Parent record. To use, click the 'Permit None' the button.
Any Related Equipment Permissions that were associated with the given piece of Equipment have that Permission deleted. The Grid displays: "No Contacts entries may be used with this Locations entry."
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To remove the 'Permit None' Status, follow these steps:
Select the line in the Grid that says: "No Contacts entries may be used with this Locations entry".
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Click the 'Delete Selected' button.
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The Permit None restriction is removed and it is possible to associate new Related Equipment Permissions with the given piece of Equipment again.
Incident Codes
The 'Incident Codes' tab appears on both the Services and Equipment Catalogs. From here, an Admin can associate Incident Codes that are made available to Users when reporting Incidents related to the Service or Equipment.
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Add
To create a new Incident Code and place it in the Grid, use the following steps.
Click The 'Add'
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button.
This opens the 'Add New Incident Code' form.
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Select the 'Type' of the Incident Code - either 'Trouble' or 'Resolution'.
Enter a 'Code'.
If desired, enter the 'Impact' which defaulted to Medium.
Click the 'Save New' button
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The Incident is in the Incident Codes Grid.
Add Existing
The 'Add Existing' button button opens the 'Add New Existing Incident Code' form.
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All Incident Codes that the User(s) have created are displayed on this form. These Incident Codes are meant to be more specific to the Service or Equipment that they are associated with and overrides the Generic Incident Code when reporting an Incident.
Inventory Specs
The 'Inventory Specs' tab is specific to the Equipment Catalog. Sometimes a User wants to make sure Inventory still appears on the Inventory Overview or Warehouse's Inventory tab even if the quantity of the Inventory is zero. To make sure the Inventory still appears, set either a Priority or Threshold. Having either of those two items set here ensures the Inventory still appears even when there is none.
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The 'Inventory Specs' tab sets and shows the 'Reorder Threshold' for any given location. This number should be the minimum number of Inventory items on hand desired before ordering more is necessary. Inventory that are not necessary to have on hand do not need a Reorder Threshold and can be ordered on an as needed basis. This is the same functionality as the 'Set Threshold' button button on the Warehouse Grid and on the Inventory Overview Grid.
Click the 'Add' button.
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This opens the 'Add New Inventory Specification' form.
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Enter the 'Warehouse' from the picker that the Threshold should be set for.
Enter a Priority if desired.
Enter the 'Reorder Threshold'.
Priority
The Priority function is a specialized function that assigns a priority to Inventory in a Warehouse on Purchase Orders. Inventory Warehouses priority is used to default the receiving Warehouse on a Purchase Order. The HIGHER (1 being the highest) priority number Receives the Equipment before the other locations. This is specific to the sub-warehouses within a main/parent Warehouse. If Priority is used, Priority must be a unique integer value from other Priorities or left blank.
PO History
The 'PO History' tab is specific to the Equipment Catalog. All Purchase Order(PO) History for a given Equipment Catalog can now be viewed on the 'PO History' tab. All the relevant information related to the PO is displayed on this tab. Users can also select a record from this tab and open the Purchase Order form by clicking the Edit Selected button.
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Attachments
The 'Attachments' tab is specific to the Equipment and Services Catalog. The Attachments tab allows Users to attach file(s) (.pdf, .jpg, .doc...) of interest or relevance to the Service by uploading the file(s) into PCR-360.
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Uploading a File
To attach one or more files, navigate to the 'Attachments' tab and click the Upload File(s)' button the
button located on the Grid Toolbar above the 'Attachments' Grid. The User is prompted to select the file(s) from their hard drive to upload. Upon selection of a file(s), the upload begins automatically.
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Allows a User to download a file to their local machine. To download the file, select the file to download and click the 'Download File' the button.
Use the download form that opens to specify a location on the local machine to download the file to and click OK. This can be useful to make modifications to a file which can then be re-uploaded.
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This opens the file, if possible, for viewing by the User. To open the file, select the file to view and click the 'Open File' the button.
The file opens in a new tab for viewing. No modifications of the original file can be made when opened in this manner.
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Allows the name of the file to be modified within PCR-360. To Edit the file name, select the file to be edited and click the 'Edit Selected' button. This opens the 'Manage Attachment' form.
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If a User modifies the name of the file, that is the new name that is used when downloading the file. To edit, modify the name in the Filename field and click the 'Save' button.
Delete Selected
The 'Delete Selected' button button removes the file from PCR-360.
User Defined Fields
The User Defined Fields tab provides access to any extra fields that are defined for the Service/Equipment. They can be defined to appear for all Services/Equipment or for specific Service/Equipment Catalogs. See Adding User Defined Fields for more information.
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