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For example, if an Admin wanted to ensure that specific protocol was followed for all items that fall under a specific SD type. In this section, the Admin can apply defaults to types of SD items in a way that, assuming specific criteria is met by the actual items, the items automatically default to define a Workflow. Similarly, Admin User can apply default Charges and Service Level Agreements (SLAs) to SD types. Users can also set default lists and menu options that occur regularly in the Service Desk.
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