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The Messages page serves as the communication hub for everything within PCR-360. On this page you will see messages from the system and other users that have been directed towards you.
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Messaging within PCR-360 can be configured to allow for only Internal Users, or to also include External Emails by the SEND_EMAIL Configuration Parameter. This configuration impacts how PCR-360 operates for Sending Reports to Coordinators, Service Desk Messaging, Sending Generated Bills, 'Imports/Exports', 'Notifications', and 'Custom Events'.
Messages Widget and Icon
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Known Issues In Messaging
Here is a list of currently known problems with PCR-360's Messaging. These issues will only impact Organizations that do not use Email.
When configured to only Message Internal Users, External Emails for Exports are still sent by the system.
When configured to only Message Internal Users, Coordinators are not sent Bill Generation messages.
When configured to only Message Internal Users, the 'Email Thread' tab for Service Desk Items errors when trying to send a Message through the tab.
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