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For example, if the expectation is that adding a Phone should be addressed within 2 business days, then an SLA named '2 Business Days' will be easier manage then 'Phone'. This is because there might be multiple Phone types, such as Avaya, VOIP, or Cisco. In that case, the Admin would then set up Multiple SLAs for each type. By restraining the naming to the time, the Admin leaves the Phone type to the SDC. The Time Specifications tab will allow the Admin to associate the SLA with the SDC .
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