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Navigate to the Time Entry Grid. Main > People > Time Entry
Click the 
button located immediately above the People Time Entry Grid.
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When Labor is entered via Time Entry, the system creates Service Desk Labor records on the selected Service Desk Item. Once the Service Desk Item becomes Finalized, all Time Entries on it can not be edited or deleted. Charges are created once Labor is logged. If Labor added to a Service Desk Workflow becomes Voided, that Labor will be hidden on the Time Entry Grid and its associated Reports.
Billable Labor
To control the default state of the Service Desk Labor Billable checkbox set the SD_LABOR_BILLABLE parameter. By default, this configuration value is set to false, meaning the Service Desk Labor Billable checkbox is unchecked and must be checked manually by the User.
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