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Users may update Service Desk items by selecting them in the grid and clicking the
button, or click the
button if the Users wants to "Bulk Update All" items in the grid.
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Status: Changes the Status of the items. Valid statuses are Denied, Hold, and Void.
When no Inquiries, Service Requests, or Estimates are selected, and the Selected items are currently set to “Pending” or “Hold”, the User can Schedule the Completion for those items at a later date
When no Inquiries, Service Requests, or Estimates are selected, and the Selected items are currently set to “Complete”, the User can Schedule the Finalization for those items at a later date
Service Rep: Change the Service Representative assigned to the items.
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