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The Call Manager can be selected using the Select AES button located on the Avaya Authorization Code GridImage Removedimage-20240625-163835.pngImage Added  button on the Authorization Code grid.

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  1. Click the Add button located on the Authorization Code Grid button.

  2. Enter the desired details for the Authorization Code and COR.

  3. If it is desired to have this change occur at a later date or time, set the Scheduled Action field located on the Authorization Code FormImage Removed image-20240625-163904.pngImage Added field to the desired date and time.

    • If not manually set, when the Form is saved, the current date and time will be populated.

  4. Save the Form.

  5. The Authorization Code and COR appear in the grid.

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  1. Choose an item from the grid and double click or select and click the Edit Selected button located on the Authorization Code Grid button.

  2. Change the details for the Authorization Code and COR.

  3. If it is desired to have this change occur at a later date or time, set the Scheduled Action field located on the Authorization Code FormImage Removed image-20240625-163904.pngImage Added field to the desired date and time.

    • If not manually set, when the form is saved, the current date and time will be populated.

  4. Save the Form.

  5. The COR is now updated in the grid.

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The COR grid contains a list of all CORs stored by the Call Manager. Only the description is stored within PCR-360, everything else is queried from the Call Manager which means  CORs can not be 'Added' or 'Deleted', only 'Updated'.  From the grid, the Call Manager can be selected using the Select AES button located on the Avaya COR GridImage Removedimage-20240625-163835.pngImage Added  button.

CORs act as blocks on a phone's capabilities to make calls.  Types of things that could be manipulated by a COR include 'Calling Restrictions', 'Automatic Callback' and 'Disallowed List Assignment'. CORs allows for a more personalized level of control of individual phone stations permissions.

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The Call Manager can be selected using the Select AES button located on the Avaya Authorization Code GridImage Removedimage-20240625-163835.pngImage Added  button on the Stations grid.

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Add New Station

Click the Add button located on the Authorization Code GridImage RemovedAdd button located on the Authorization Code GridImage Added  button to open the Add New Station form to create a new Station.

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Select a Station in the grid and click the Edit SelectedImage RemovedEdit Selected button located on the Authorization Code GridImage Added  button to update the Station.

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To updated multiple records at once, select the desired records from the Grid, then click the Bulk UpdateImage Removed image-20240625-164126.pngImage Added button, to open the Bulk Update form.

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Select a Station in the grid and click the Delete SelectedImage Removedimage-20240625-164201.pngImage Added  button to remove the Station.

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To add a new record, the User first clicks the Add...Image Removedimage-20240625-164244.pngImage Added  button, and selects the desired device to set a default for.

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Select a Station in the grid and click the Edit SelectedImage RemovedEdit Selected button located on the Authorization Code GridImage Added  button to update the Station's Default Devices.

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Excerpt

Avaya Integrations with Service Order Actions

A Service with the Service Host of Avaya and a Pending Service Order for that Service is Required to perform the following Actions.

Service Desk Communication Tab with Example Avaya ActionsImage RemovedService Desk Communication Tab with Example Avaya ActionsImage Added

When selecting the Add ItemImage Removed image-20240625-164348.pngImage Added , Change ItemImage Removed image-20240625-164408.pngImage Added or Remove ItemImage Removed image-20240625-164422.pngImage Added buttons the User will be presented with the list of available. PCR-360 supports integration with Avaya Authorization Codes and Stations.

Avaya Authorization Codes and Stations MenuImage RemovedAvaya Authorization Codes and Stations MenuImage Added
Add Action
Authorization Codes
Add New Authorization Code Form - AddImage RemovedAdd New Authorization Code Form - AddImage Added

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Add Item button, and selecting Authorization Code.

    • Fill in the Code and COR so that the system knows it is desired to add a new Authorization Code.

  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations
Add New Station form exampleImage RemovedAdd New Station form exampleImage Added

In order to add a new Authorization Code to a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Add Item button, and selecting Station.

    • Fill in the details for the new Station so that the system knows what is desired to be created.

  3. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Change Action
Authorization Codes
Manage Authorization Code form exampleImage RemovedManage Authorization Code form exampleImage Added

In order to update an existing Authorization Code on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Change Item button, and selecting Authorization Code.

  3. Select the Authorization Code to be updated in the Select an Existing form.

    Select an Existing Item form exampleImage RemovedSelect an Existing Item form exampleImage Added

     

  4. Fill in the Code and COR so that the system knows it is desired to update an existing Authorization Code.

  5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Stations
Manage Station FormImage Modified

In order to update an existing Station on a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Change Item button, and selecting Station.

  3. Select the Station to be updated in the Select an Existing form.

    Select an Existing Item form exampleImage RemovedSelect an Existing Item form exampleImage Added

     

  4. Fill in the Code and COR so that the system knows it is desired to update an existing Station.

  5. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Remove Action
Authorization Codes

In order to remove an existing Authorization Code from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add an Authorization Code by clicking the Remove Item button, and selecting Authorization Code.

  3. Select the Authorization Code to be removed in the Select an Existing form.

    Select an Existing Item form exampleImage RemovedSelect an Existing Item form exampleImage Added

     

  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

Station

In order to remove an existing Station  from a Service, perform for following steps:

  1. Add an Action within Service Desk, for the desired Service.

  2. On the Communication Tab of the Service Order Action, add a Station by clicking the Remove Item button, and selecting Station.

  3. Select the Station to be removed in the Select an Existing form.

    Select an Existing Item form exampleImage RemovedSelect an Existing Item form exampleImage Added

  4. 'Complete' and 'Finalize' the Service Order to persist the change throughout PCR-360 and the switch.

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