Page Comparison

...

The 'Remove' Action type will allow a User to remove a Service from active Service. When a Service is Removed it will be set to Inactive so that any unbilled Charges can be Billed. The Aging process will take over from there.

When a Remove Action is created for a Service, a new one can not be created until the previous Remove Action has been completed.

...

Excerpt
name Schedule Completion
When completing an item, a User can either to move the item directly into the “Complete” status, or can for a later date. When an item is scheduled for completion, a background process will Complete that item on the chosen date. This same process applies to Finalization. Image Added When a User changes the Status of a SD Item a User can either Image Added to move the item directly into the “Finalized” status, or can Image Added for a later date. When an item is scheduled for finalization, a background process will Finalize that item on the chosen date.

Multiple Open Actions for a Service

When creating a new SD Action for a Service that already has with one or more other Actions that are not “Complete” or “Finalized,” PCR-360 will confirm if the User wishes to still create the new Action still and display the Service Desk Number and Action Number of that other Action. This allows the User to check the existing Actions to confirm if they wish to still create this new Action. It is particularly useful beneficial for identifying duplicate Actions for the same Service or preventing future errors if there is a pending Remove Action for the Service.

Image RemovedImage Added