Release 2024.2 is now available; it is a major release that contains new features and refinements.
NOTE: PHP 8.3 is supported and recommended for this upgrade.
We will begin scheduling 2024.2 updates on customer Test systems starting on November 24th, 2024.
Notable Changes
Please review the Database Changes in 2024.2 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.
Important Notice
This version introduces Indexed Grid Searches for Cable Maintenance, Ports Pins Lens, and Location grids. To utilize this feature, specific requirements and configurations are necessary:
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Grid Indexing is an optional feature. If your organization does not require it, you can disable this functionality.
Review and Refresh Session(s)
We are planning two Review and Refresh sessions for 2024.2. The first session is scheduled for December 3rd, 2024, at 11:00 AM Eastern, and the second is scheduled for December 4th, 2023, at 3:00 PM Eastern.
Key
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Bug Fixes |
| New Features |
| Changed Features |
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| Removed Features |
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Release 2024.2.1 (12-
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13-2024)
Component | Description | Type | Documentation |
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API | This fixes a scenario in which the API returned the HTML of the error page instead of the standard response format. | | |
Billing | | | |
CustomerCenter | | | |
Custom Reports | Changes Batch Email to use WYSWIG for Email Message. Revised scheduling Options to Batch process. Removes the [Create Batch] button from the Custom Reports grid. Corrects a bug causing all Saved Custom Report data files to be deleted when only one was deleted.
| | General | | Image Removed | |
The system now clears the Table Cache to Custom Logic | Adds support for binding array values to a single bind param when using the custom logic ->query() method, exposes custom logic ->getQueryError() method, and prevent stripping HTML characters on the custom logic debug form. Exposes the authenticated users GLA Permissions for use in custom logic ($user['permittedGlas']).
| Image Added | |
General | | Image Added | |
The system now clears the Table Cache to prevent errors after the Archive Process. Corrects a bug that prevented saving bookmarks to the bookmarks pane. Removes ext-raphf from the composer require. Resolves an error on the Contact Bulk Update form when selecting the Remove Existing Workgroups option.
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Imports | | | |
| Image Removed | Service Desk | Service Desk trying to set inherited UDFs. The Service Import now allows the use of Category Service Catalogs. Resolves an issue with the Location Import clearing address data for fields that aren’t mapped.
| Image Added | |
Service Desk | | Image Added | |
Service Desk Action UDFs can now be reordered. Corrects the Service Order link used in Notifications to open the specified Order. The Service Catalog Picker on the Service Desk Action form no longer allows Categories, only Assignable Service Catalogs. Corrects the UDC Class association for Service Desk : View / Report : Actions grid. This ensures the correct UDC selection is displayed on the grid.
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Release 2024.2 (11-22-2024)
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