Goals
- To provide more places to see and update the MAC Address on Equipment records.
- Allow third-party scanners to scan the MAC Address into the form.
Background and strategic fit
This functionality is necessary to make it easier to manage Equipment with a MAC Address and/or Serial Number, but may not have an Asset Tag or Equipment ID.
Assumptions
- Any existing records that already have a MAC Address value, set will need to be unique. PCR will work with customers to pre-populate any data and will provide an AdHoc to fix duplicate MAC Address values.
Requirements
| # | Title | User Story | Importance | Notes |
|---|---|---|---|---|
| 1 | MAC Address Unique | The user requires that the MAC Address value is unique across the application. | MUST HAVE | The MAC Address will be a unique value across all Equipment Records and enforced by a database constraint. |
| 2 | MAC Address on Grids | The user would like to see the Mac address on additional grids. | MUST HAVE |
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| 3 | MAC Address on Printouts | The user would like to see the Mac address on Service Desk Printouts. | MUST HAVE |
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| 4 | MAC Address on Incidents | The user would like to see the Mac address on the Incident Equipment Form. | MUST HAVE | The MAC Address field will be enabled on Incident Equipment Form, just like it is on Service Desk Orders and Actions. |
| 5 | Barcode scanner support | The user would like to use a Barcode scanner to scan in the MAC Address on Service Desk Equipment forms. | MUST HAVE | The MAC Address field on Service Desk Equipment will accept both formatted and non-formatted MAC Addresses. Which will allow for third-party scanners to save a value into the field whether it is entered with or without a format. When the record is saved, PCR-360 will apply the format to the MAC Address, just like it does on the Equipment Form Network Tab. |
| 6 | Searching MAC Addresses | The user would require consistent MAC Address searching from the Equipment grid. | MUST HAVE | Saving a MAC Address from the Equipment form does not save the format separators; this allows for searching to work. However, when saving from the Service Desk EQP form the format separators are saved - this behavior needs to be consistent. |
| 7 | MAC Address Updating | The user would like MAC Address to NOT be updated on the Equipment until Service Desk Equipment is completed. | MUST HAVE | Saving a MAC Address from the Equipment form does not save the format separators; this allows for searching to work. However, when saving from the Service Desk EQP form the format separators are saved - this behavior needs to be consistent. |
| 8 | MAC Address on Bulk Add Equipment | The user would like to bulk add Equipment records, with the MAC Addresses. | NICE TO HAVE | MAC Address and other identifiers (Equipment ID, Asset Tag) should not be updated on the Equipment until the Service Desk Equipment is completed |
User interaction and design
Questions
Below is a list of questions to be addressed as a result of this requirements document:
| Question | Outcome |
|---|---|
| Will the new columns be displayed or hidden by default? | The Asset Tag, Equipment ID, Serial Number, and MAC Address columns will be shown by default. The Catalog column will be visible on the grid when opening the Equipment Tab. The new columns will, by default, be placed as the last columns on the Equipment Grid. The order and display of the columns can be changed by customers using Grid Perspectives. |
Not Doing
- We are not adding a Service Desk Equipment Import at this time. If we do add this import in the future, it will include the MAC Address.