Welcome to PCR and PCR-360! We trust that you and your entire organization will find PCR-360 to be an excellent productivity tool that is both comprehensive and easy to use.

This User Guide is broken into chapters with the Getting Started Guide being a prerequisite for everything else. All of the basics are outlined in this section and every user of the system should be very familiar with its contents before moving into other areas. Topics cover items such as navigation, grids, forms, buttons, required fields, etc.

This wiki is designed as a ‘how to’ reference guide to provide you with the details on accomplishing specific tasks particularly if you haven’t done them in a while. It is designed to be used in conjunction with and as a supplement to the formal training we provide to your team as part of the implementation project. The training covers all aspects of the system – how it is designed, how functions interact, and the concepts behind the logic and flow. Therefore, these topics are not re-addressed in this wiki. If you feel that a refresher is needed to review concepts and design, please contact PCR, and we will work with you to schedule a visit or arrange a webinar to review specific areas of the application.

Have fun with the application. If you have any questions/comments on the application or this User Guide, please contact PCR directly at 616.259.9242 or via email at help@pcr.com

Getting Started

	Key Navigational Tools
	The Grid
	Trees, Roots, and Nodes
	The Data Entry Form

Quick Reference

	Create a Project
	Order to Add New Service
	Order Move a Service
	Order to Disconnect Service

Landing Page

	Accessing the Landing Page
	Landing Page Configuration
	Managing the Landing Page
	Unique Features

Cable

	Cable Maintenance
	Ports/Pins/Lens
	Paths

Catalog

	Service Catalogs
	Equipment Catalog
	G/L Account (GLA)
	Adding and Deleting Items

Reporting

	Reporting on Service Desk
	Reporting on Services
	View Bills & Crystal Reports
	AdHoc Grids

Knowledgebase

	Reading Articles
	Managing Articles
	Categories and Topics

People

	Workers/Contacts
	Workgroups
	Department Hierarchy
	Time Entry & Calendar

Dashboard

	Accessing the Dashboard
	Adding a Widget
	Adding a Chart/Graph
	Custom Widgets

Imports

	Imports / Exports
	Services & Equipment
	Cable Paths
	360 View: Contacts

CustomerCenter

	Home Page
	Submit Request
	Services And Equipment
	Report a Problem - Incident

Administration

	Billing
	User Management
	Service Desk
	Custom Logic

API

	Getting Started
	SQL API Calls
	API Permissions

Resources

	Dictionary
	Configuration Guide
	System Requirements
	Documents

Communication

	Communication
	Avaya
	Cisco
	Service Hosts

Other

	AdHoc Grid Library
	Helpdesk Portal
	User's Forum
	Release Notes

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	Service Orders
	Incidents
	My Service Desk
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	Phones & Auth Codes & Data
	Backbone & Other & Trunks
	Fields, Logic, & Rules
	Service Tabs

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	Equipment
	Warehouse
	Purchase Order

Communication

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