PCR-360 Operational Requirements

The PCR-360 System is deployed on an Intel-based web server. The following hardware recommendations indicate resources that should be available to the application. The application runs on a Linux Apache Web Server which is included in the estimates for RAM utilization below. Consult the system's administrator for final system specifications.

NOTE: Hardware specifications change frequently due to manufacturers' specifications. This document should serve as a guideline rather than exact requirements in terms of processor speeds, etc.

Database Server

Hardware Requirements

Dual multi-core CPU 2GHz minimum
100 Mb/s network port (or greater)
500GB Hard drive + 1GB per million call records stored online
16GB RAM
Tape or backup device

Software Requirements

Ubuntu Linux 20.04 (LTS) or 22.04 (LTS)
Red Hat Enterprise Linux 7+ (or CentOS 7)
- NOTE: CentOS 8 is not supported and CentOS has been discontinued. CentOS 7 is supported until June 2024.
One of these supported Database Services:
- MySQL: version 5.7 or greater is required.
- Percona: minimum version 5.7 is required.
- Mysql 8.0/Percona 8.0 is supported with PCR-360 2021.1 or later.
- Oracle: 12c (12.2) or greater is required.
  - Note: Oracle is not supported for new installs; existing installations require Oracle version 12.2 or greater.
The database must be configured with the UTF8 character set. For Oracle, the AL32UTF8 character set is fine

Web Server

Hardware Requirements

Dual multi-core CPU 2GHz minimum
100 Mb/s network port (or greater)
80GB Hard drive (allocated for /var/www/pcr360)
RAM requirements based on simultaneous users:
- 1 - 1,000: 8GB
- 1,000 - 5,000: 12GB
- 5,000+ Please contact PCR

Software Requirements

Ubuntu Linux 20.04 (LTS) or 22.04 (LTS)
Red Hat Enterprise Linux 7+ (or CentOS 7),
- NOTE: CentOS 8 is not supported and CentOS has been discontinued. CentOS 7 is supported until June 2024.
Apache (2.2 or 2.4) HTTP server (SSL) configured
PHP version
- PHP 8.1: PCR-360 Versions 2022.1.5 or later and 2022.2 or later — supplied and installed by PCR
- PHP 7.4: No longer receives security updates. All customers need to upgrade to newer versions of PCR-360 (2022.1 or later) and PHP 8.1
  - PHP version 7.4 (PCR-360 Versions 2021.1 through 2022.1.4) — supplied and installed by PCR
- PHP 7.2: No longer receives security updates. All customers need to upgrade to newer versions of PCR-360 (2021.1 or later) and PHP (7.4 or later).
  - PHP version 7.2 (PCR-360 Versions 2018.1 through 2020.2) — supplied and installed by PCR
  - PHP version 7.2 or PHP 7.4 (PCR-36 Versions 2020.3 through 2020.4) — supplied and installed by PCR
Zend Framework version 1.20 — supplied and installed by PCR
Required Zend & PHP extensions — installed and supplied by PCR
Oracle client or Oracle Instant client (version 11.2 or greater) (if Oracle is used)

Supported Web Browsers

Chrome (preferred with auto-update service enabled)
Firefox (preferred with auto-update service enabled)
Microsoft Edge 84+ (Chromium Edition with auto-update service enabled)
Additional Browser requirements:
- Cookies and Javascript MUST be enabled in the browser
- The URL to your service should be added to the "Permit" list of the browser's built-in popup blocker or add-ons
- CustomerCenter requires a minimum screen resolution size of 1280 x 720

Other browsers may be compatible but have not been fully tested

Note: Microsoft Internet Explorer is not supported

Communication Adapter Modules

The Communication Interfaces developed by PCR-360 are not a part of general PCR-360 functionality and require the purchase of a license for each Module.

Please contact Professional Services to request licenses.

Avaya Interface

In addition to PCR-360 System Requirements, the Avaya Interface requires the Avaya Call Manager to be on Application Enablement Services (AES) v6 or later.

Cisco Interface

In addition to PCR-360 System Requirements, the Cisco Interface requires the Cisco Call Manager to be on Cisco Unified Communications Manager (CUCM) v10.5 or later.

(v1) .System Requirements v2018.1

(v1) .System Requirements v2019.1

(v1) .System Requirements v2019.7

(v1) .System Requirements v2020.2

(v1) .System Requirements v2020.3

(v1) .System Requirements v2020.4

(v1) .System Requirements v2021.1

(v1) .System Requirements v2022.1

(v1) .System Requirements v2.1.4.7

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