SLA Permissions Tab Example

The 'SLA Permission' tab is specific to the Charges Catalog. The functionality of this tab allows an Admin to limit what SLA Permissions can be assigned to a Charge.

Add

Using the 'Add' functionality a User can associate an SLA Permission with a Charge. This association will allow the SLA Permission to be assigned to the Charge and any Children records.

Click the button.
This will open the 'Add New SLA Permission' form.
Select the SLA Permission that are desired to associate with the Charge.
Click the button.

The SLA Permission will now be associated with the Charge and be the only SLA that can be assigned to the Charge elsewhere in PCR-360.

Delete Selected

This will remove an SLA from the Charge record.

Select the SLA Permission to remove from the Grid.
Click the button.
The Permission on the current Charge record will have been removed.
Note: Removing the Permission on a Parent record will remove it on all Children records as well. If a Permission is desired on a Child record, it will have to be added manually to the desired record after removing it from the Parent.

Inherited Permissions

This functionality looks up the Tree and shows any SLA Permissions that are associated with a Charge through Inheritance from the Parent record.

Click the button.
This will open the 'View Inherited Permissions' dialog.
Click the button when finished viewing.

Permit None

This button removes any SLA Permissions from a Charge. This will NOT remove any Inherited Permissions from the Parent record. To use, simply click the Permit None button. Any SLA Permissions that were associated with the Charge will have that Permission deleted. The Grid will display:
No Contact Permissions example

Note: If 'Permit None' is set on a Parent record, the Children records will be similarly limited.

To remove the 'Permit None' Status follow these steps:

Select the line in the Grid that says:
Click the button.
The Permit None restriction will have been removed and it will be possible to associate SLA Permissions with the Charge again.

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