Release 2023.1 is now available; it is a major release that contains new features and refinements.

NOTE: PHP 8.1 IS REQUIRED for this upgrade.

We will begin scheduling 2023.1 updates on customer Test systems starting on November 4th, 2023.

Notable Changes

PHP 8.1 Required
- Note: PHP 8.1 contains major changes to PHP. PCR recommends thoroughly testing PHP 8.1 and PCR-360 on your test system before installing PHP 8.1 on a production system

Please review the Database Changes in 2023.1 and make any necessary changes to your AdHoc Grids, Custom Events, and API calls.

Review and Refresh Session(s)

We are planning two Review and Refresh sessions for 2023.1. The first session is scheduled for <insert date> at 11:00 AM Eastern, and the second is scheduled for <insert date> at 3:00 PM Eastern.

Key

Release 2023.1 (10-15-2023)

Component	Description	Incident(s)	Documentation
API	Added expense_type parameter to Service Desk Equipment post requests.	IN-8817	Service Desk API Calls
API	Fixes issues with Completing Service Desk items via the API.		Service Desk API Calls
Calls & Rating	Added ability to update Call Statuses between Raw, Rated, and Rated Unbillable.	IN-8905	Call Details
CustomerCenter	The CustomerCenter Request Tracking page now allows the Requestor to request an update on an item's status.	Users Group 2022	Request Tracking
CustomerCenter	CustomerCenter Approvals Phase 2 Adds a log/history of approvals. Adds the ability to Approve or Deny individual line items. The Approved GLA and Cost are now included in the "Request Approved" Remark that is added when an Approval is logged. Adds support for groups of approvers and priorities to the approval queue. Adds Tiered Approvals. Each Approval Criteria that is matched requires approval.	Users Group 2019 (approval queues, tiered approvals) Users Group 2022 IN-9348	CustomerCenter Approvals Approval Criteria Service Desk - Activity/Remarks
General	Optimized the temp file cleanup process.
	Admin Default Perspectives can now be restricted by User Roles.		Perspectives Grid
	Implemented Composer package management to improve the installation and upgrade process.		Installing PCR-360
	Updated the "Get Total Rows" icon with a more meaningful image.		The Grid Count Report
	Adds the ability to edit the page number under any Grid.	IN-7123 IN-3538 IN-4930	Grid Toolbar
	Prevent using Multipart Email MIME type when no attachments are included in Emails.
Imports & Exports	Added the ability to export and import the Import Formats.		Import File Formats Exporting and Importing the Import Formats
Imports & Exports	Added a Service Order Equipment Import.		Service Desk Equipment Import Service Desk Charges Import
Inventory	Barcode Transactions can now be sent through the API in batches.		Barcode Barcode API Calls Barcode Batches
People	Added the ability to Bulk Update Contacts and Departments.	Users Group 2019	Workers/Contacts Department Hierarchy
Services	Added Phone and Email Address columns to the Contacts Tab on Services.	IN-8047	Service Contacts Tab
Services	Removed the "Available Service Host" field from Services. This addresses multiple issues related to having two different Service Host values on a Service Record and should alleviate any confusion related to selecting the Service Host on a Service.	IN-6740 IN-9178 IN-9813
Service Desk	Moved logic specific to the 360 Service Desk Wizard from the Location picker class to its own class.		Converting SD Type
	Converting Service Requests to Service Orders now displays a new dialog allowing the selection of SDCs to be applied to each Action on the Order.
	Fixed the Replaced Equipment Picker on the Service Desk Equipment form so you can now select the Equipment on an Incident and its children as being replaced.	IN-3206	Service Desk Equipment
	Fixed the Activity Log displaying the wrong value of returned Equipment when multiple has_unit equipment records are being picked up.	IN-2985 IN-2950

* Indicates external documentation not written by PCR.

Database Changes in 2023.1

Default Schema

Table Name	Change	Table Changes
CC_APPROVAL_CRITERIA	Updated	ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `TIER` INT DEFAULT 1 NOT NULL; ALTER TABLE `CC_APPROVAL_CRITERIA` ADD `HASH` VARCHAR(32); ALTER TABLE `CC_APPROVAL_CRITERIA` MODIFY COLUMN `HASH` VARCHAR(32) NOT NULL; ALTER TABLE `CC_APPROVAL_CRITERIA` ADD UNIQUE INDEX `CC_APPROVAL_CRITERIA_6` (`HASH`);
CC_APPROVAL_APPROVERS	Updated	ALTER TABLE `CC_APPROVAL_APPROVERS` ADD `NOTIFY` TINYINT DEFAULT 1 NOT NULL;
CONTACTS_GLA_APPROVAL	Dropped
IMPORT_FORMAT_REMARKS	New
IMPORT_FORMAT_ATTACHMENTS	New
NOTIFICATIONS	Updated	Added a new notification for CustomerCenter Updates
PHONE_SERVICES	Updated	ALTER TABLE `PHONE_SERVICES` DROP FOREIGN KEY `PHONE_SERVICES_2_FK`; DROP INDEX `PHONE_SERVICES_2` ON `PHONE_SERVICES`; ALTER TABLE `PHONE_SERVICES` DROP COLUMN `AVAILABLE_SERVICE_HOSTS_RECID`;
SERVICE_DESK_APPROVAL	Dropped
SERVICE_DESK_APPROVERS	Dropped
USERS_PERSPECTIVES_ROLES	New
USERS_PERSPECTIVES	Updated	ALTER TABLE USERS_PERSPECTIVES ADD PRIORITY INT DEFAULT 0 NOT NULL;

Metadata Schema

Table Name	Change	Table Changes
No changes

Archive Schema

Table Name	Change	Table Changes
No changes

Notable Changes

Review and Refresh Session(s)

Release 2023.1 (10-15-2023)

Component

Description

Type

Incident(s)

Documentation

API

Calls & Rating

CustomerCenter

General

Imports & Exports

Inventory

People

Services

Service Desk

Database Changes in 2023.1

Default Schema

Metadata Schema

Archive Schema

Supported Versions

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