These formats are controlled from the menu: Admin > Service Desk > Number Config. This form controls the possible formats for Service Desk Numbers and allows for manual number reset.

Available Formats:

None (Just a sequence number)
2-digit year YY
4-digit year YYYY
2-digit Year - 2-digit Month YYMM
4-digit Year - 2-digit Month YYYYMM
2-digit Year - 2-digit Month - 2-digit Day YYMMDD
4-digit Year - 2-digit Month - 2-digit Day YYYYMMDD
Fiscal Year YYYY

More specialized formats can be added on an individual basis. After the prefix, the SD number consists of a sequential number starting at 1 – this sequence can be reset to one manually or on a scheduled basis. If an automatic reset is required it must be setup in advance.

SD_NUMBER_FORMAT

(sprintf format string)

The default is "%05s".

This format parameter controls the minimum number of digits in the sequence number. If the sequence number ever exceeds this number of digits The number of digits additional digits are added.

.Service Desk Number Parameters v2018.1

.Service Desk Number Parameters v2.1.4.7

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