How Actions treat Multi-Location Services

How Actions treat Multi-Locations Services

Manage Phone Service form example

Multi-Location Services are handled on an Action by Action basis based on whatever Location is selected on the Action. What this means to the User is that any related items like Charges , Equipment , or Cable that are specific to a given Location, will only be loaded onto an Action if that Action's Location matches the Location of the Service that is selected for modification. When loading a Multi-Location Service on any Change or Remove Action, the User is prompted to select the Location of the Service that the Action should be making any alterations to on that Action.

In this example, there are two Locations associated to the Multi-Location Service (555) 867-5309 and each Location can have separate Charges, Equipment, and Cable. When the User creates any Change or Remove Action for (555) 867-5309 the User will be prompted to select the Location for the Service that should be selected. In this case the User is prompted to select either "Building - Warehouse - 1", "Building - Warehouse - 3" or "Building - Warehouse - 5". Whichever Location is selected will determine the Charges , Equipment , and Cable that are loaded into the Action.

Location Picker for a Multilocation Service example

Charges

Charges Tab example

Charges are not required to have a Location set on them. In the above example, the actual Service record for (555) 867-5309 is displayed with its Charges tab selected.

Note: Any Charges without a Location will not be loaded into the Action.

Example Action 001

Charges on an Action Example

Action 001 is set for Location Building - Warehouse - 1. When the User selects the Charges tab of this Action then all Charges for the selected Location are displayed.

Example Action 002

Charges Tab Example

Action 002 is set for Location Building - Warehouse - 3. When the User selects the Charges tab of this Action then all Charges for the selected Location are displayed.

Equipment

Equipment Tab example

Equipment is not required to have a Location unless the Equipment Catalog has the Location Required flag set. However, only Equipment with a Location can be added to a Service with an Action. For this reason, all Equipment on Actions must have a Location set to appear in the Action's Equipment tab.

Note: Equipment must have a Location to appear in the Action, and the Equipment's Location must match the Action's Location.

Cable Path

Example Cabling Tab

The Cable Path always require a Location before the Cable Path record can be saved. This Location must match the Location of the Action for the Cable Path to load into the Action's Cable tab.

Note: Cable Paths require a Location to be set.

Example Action 003

Cabling Tab example

Action 003 has both Path Legs from the Cable Path associated with Service (555) 867-5309, Path Leg #100 and Path Leg #200 is loaded into the Cabling tab of the Action. This is because the Cable Path has a Location specified of Building - Warehouse - 5

Example Action 004

Cabling Tab example

Action 004 has both Path Legs from the Cable Path associated with Service (555) 867-5309, Path Leg #100 and Path Leg #200 is loaded into the Cabling tab of the Action. This is because the Cable Path has a Location specified of Building - Warehouse - 1.