Service Desk Change Actions - Miscellaneous

Miscellaneous

This option is used to change Equipment, software, Charges on a Service, but not the Service itself.

The Service, Reference and SLA fields should be editable. The rest should be read only

Upon completion, the Service itself will not be changed, however any Equipment changes will show up on the Service.

When the Action is Finalized the Charges will be added to the Service.

See Quick Reference: Miscellaneous to create a Miscellaneous Order.