(2024.2) Service Desk Reports
- David Engblom
Navigate to Main > Service Desk > View/Report. Double-click on any corresponding nodes to see a query-only reporting Grid for the corresponding Service Desk entry type.
Reporting functionality for Service Desk entries is included here for convenience. Users will likely generate these queries/reports frequently. Accordingly, these Grids, which also appear within the 'Service Desk' folder in the Reporting section, cannot be modified.
However, all of the functionalities common to all other Grids in terms of reporting apply equally to these reporting Grids. For instance, Users can filter items on the Grid, sort by column, and print Grid reports. For more information on Grid functionality, see the Getting Started section entitled Critical Interfaces: The Grid.
For the Action and Workflow grid reports, if the Service Desk Items is associated with a Project, that information will also be available on the grid.