{"type":"doc","content":[{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"outline":{"value":"true"},"style":{"value":"none"}},"macroMetadata":{"macroId":{"value":"7d5efe1a-b801-4ed0-8a7a-d6e704a30e8e"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"a12d1508-8695-4d6a-9c4c-a900991cd7d0"}},{"type":"heading","attrs":{"level":2},"content":[{"text":"Capability","type":"text"}]},{"type":"paragraph","content":[{"text":"This Import allows the User to INSERT or UPDATE existing Work Orders.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Matches On","type":"text"},{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"anchor","parameters":{"macroParams":{"":{"value":"matchesOn"}},"macroMetadata":{"macroId":{"value":"dadf5165-2bf7-4f4a-a911-882ffb254c2f"},"schemaVersion":{"value":"1"},"title":"Anchor"}},"localId":"b36d65e6-8e42-47af-9653-5664286d9f43"}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"text":"The Work Order Import attempts to match based on the Work Order Number. There are several valid values for Work Order Number and associated behaviors.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"PREVIOUS","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Keyword ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"PREVIOUS","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"strong"}]},{"text":" assigns the current line of the Import File record to UPDATE the last successfully saved Work Order record. 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Error : SD Number PREVIOUS specified but no previous successful save

Error : Default GLA '<GLA>' is Inactive
Error : Inactive Service Catalog '<SERVICE_CATALOG>'

Error : Some GLA Percents are blank
Error : Blank GLA
Error : Service Rep is blank for new Service Desk record

Error : Invalid Service Desk Number '<SD_ NUMBER>'
Error : Invalid Service Desk Status. Only Pending is allowed for new Service Desk records.
Error : Invalid Service Desk Status. Only Pending or Hold is allowed for Service Desk updates.
Error : Provided CSR is not a Service Rep Contact Type
Error : Invalid Default GLA '<GLA>'
Error : Different count of GLAs and GLA percents
Error : Some GLA Percents are out of range (1 to 100)
Error : Some GLA Percents are not whole numbers
Error : GLA Percents do not add up to 100
Error : Default Owner Contact and Dept Hierarchy were both specified. Only one is allowed.
Error : Not allowed to update SDC on existing Work Order
Error : Not allowed to update Service Catalog on existing Work Order
Error : SDC '<SDC>' is not valid for this Action
Error : Provided Catalog type is not Task
Error : Provided Location not permitted for this Service Catalog
Error : Service Catalog '<SERVICE_CATALOG>' is a Category
Error : Invalid Service Catalog '<SERVICE_CATALOG>'

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Only Pending is allowed for new Service Desk records.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Desk Status. Only Pending or Hold is allowed for Service Desk updates.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided CSR is not a Service Rep Contact Type","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Default GLA ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Different count of GLAs and GLA percents","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Some GLA Percents are out of range (1 to 100)","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Some GLA Percents are not whole numbers","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : GLA Percents do not add up to 100","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Default Owner Contact and Dept Hierarchy were both specified. Only one is allowed.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Not allowed to update SDC on existing Work Order","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Not allowed to update Service Catalog on existing Work Order","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : SDC '' is not valid for this Action","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided Catalog type is not Task","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Provided Location not permitted for this Service Catalog","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Service Catalog '' is a Category","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Error : Invalid Service Catalog ''","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172B4D"}}]}]}]}]}]}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"The System was unable to save the record","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toggle-cloak","parameters":{"macroParams":{"__bodyContent":{"value":""}},"macroMetadata":{"macroId":{"value":"9ff065c2-f7d5-41ab-8b17-2699b4f0d2b9"},"schemaVersion":{"value":"1"},"placeholder":[{"type":"icon","data":{"url":"https://compositiontabs.bobswift.appfire.app/assets/img/composition80x80.png"}}],"title":"(Legacy) Toggle Cloak"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"

Error : Failed to save Service Desk Assoc record; <ERROR_MESSAGE>
Error : Failed to save Service Desk record; <ERROR_MESSAGE>

If you experience any of these Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.

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