Supported Versions

PCR will patch the last two versions of the application and the current LTS Release. Customers will continue to receive Help Desk Support for releases outside of the support period for a given release. Bug fixes are only released for versions that are actively supported.

Key

Active support	A release that is actively supported.
Critical Fixes Only	A release that is supported for critical security issues only. Releases are only made on an as-needed basis.
End of life	A release that is no longer supported and will not receive bug fixes. Customers using one of these releases should upgrade as soon as possible.

Version History

LTS Release

An LTS Release is a Major Release that PCR will support for at least 12+ months. All other releases are supported for two release cycles. LTS Releases will be patched (as a hotfix) for any Critical or High-Impact bugs applied after a release. These include (but are not limited to): service-impacting issues, billing issues, or charge-related bugs. These issues have no workaround, or the workaround is cumbersome. LTS Releases are intended to relieve “Upgrade Fatigue” for Customers who may not need all of the latest features but need critical bugs fixed. Once the LTS time period has elapsed, PCR will work with customers to move them to the next LTS release.
Once an LTS reaches the last few months of support, it will receive only critical fixes and security patches.

Major Release

Major releases consist of new features and some bug fixes. These features have a relatively large scope with a greater impact on development and testing, e.g. Accounts Receivable, Service Desk Archiving, Work Order, etc.

Minor Release

Minor releases consist mostly of bug fixes and occasionally minor enhancements to the application. Minor enhancements are relatively small changes with a low impact on development and testing, e.g. adding a column to a grid, a new field, or tweaking the API. The specification process will occur in at least the month prior to being assigned.

The specification process will occur in tandem with the traditional development and testing cycle.

Version	Release Type	Release Date	Support Ends

Version	Release Type	Release Date	Support Ends
2024.2	LTS	Nov 22, 2024	Dec 1, 2025
2024.1	Major	Jan 11, 2024	Critical fixes only until 2025.1 is released
2023.1	Major	Oct 13, 2023	Jan 11, 2024
2022.2	Minor	Dec 30, 2022	Oct 13, 2023
2022.1	LTS	Jun 17, 2022	24 months+

Archived Releases No Longer Supported

Version	Release Type	Release Date	Support Ends	Release Notes

Version	Release Type	Release Date	Support Ends	Release Notes
2021.3	Minor	Dec 30, 2021	Dec 30, 2022	https://pcr360.atlassian.net/wiki/x/zo8QAQ
2021.2	Minor	Aug 27, 2021	Jun 17, 2022	https://pcr360.atlassian.net/wiki/x/eY8QAQ
2021.1	LTS	May 17, 2021	Jun 17, 2022	https://pcr360.atlassian.net/wiki/x/Yo8QAQ
2020.4	Major	Jan 14, 2021	Aug 27, 2021	https://pcr360.atlassian.net/wiki/x/A48QAQ
2020.3	Major	Oct 14, 2020	May 17, 2021	https://pcr360.atlassian.net/wiki/x/g44QAQ
2020.2	Minor	Jun 4, 2020	Jan 14, 2021	https://pcr360.atlassian.net/wiki/x/lQYRAQ
2020.1	Major	Apr 10, 2020	Oct 14, 2020	https://pcr360.atlassian.net/wiki/x/FI0QAQ
2019.7	LTS	Jan 27, 2020	May 17, 2021	https://pcr360.atlassian.net/wiki/x/v4sQAQ
2019.6	Minor	Nov 14, 2019	Apr 10, 2020	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.5	Minor	Oct 7, 2019	Jan 27, 2020	https://pcr360.atlassian.net/wiki/x/FosQAQ
2019.4	Major	Aug 26, 2019	Nov 14, 2019	https://pcr360.atlassian.net/wiki/x/qIoQAQ
2019.3	Minor	May 28, 2019	Oct 7, 2019	https://pcr360.atlassian.net/wiki/x/wNUQAQ
2019.2	Minor	Apr 19, 2019	Aug 26, 2019	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2019.1	Major	Mar 25, 2019	May 28, 2019	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2018.1	Major	Dec 20, 2018	Apr 19, 2019	https://pcr360.atlassian.net/wiki/x/DeAQAQ
2.1.4.7	Minor	Oct 9, 2018	Mar 25, 2019	https://forums.pcr.com/t/release-notes-2-1-4-7-2018-10-09/526