(2024.1) Creating a Notification

Build a Notification

There are a number of standard Notifications that come pre-built in PCR-360. Sometimes, however, these can be insufficient for an Organization's needs.

To add a new Notification that can be sent by an Escalation follow these steps:

1. Click the  button located on the Grid toolbar.

2. This will open the 'Add New Notification' form.
   
   

   Open

   

   Add New Notification Form example

   
   
   
   

3. On this form the User can specify the who, what, where of a given Notification.

4. The 'Event' field is required. The selected 'Event' in this field corresponds directly to the Start Event of an Escalation.

5. Set a 'Title', which is required, for the Notification for internal reference.

6. Set the email related fields of the Notification. These will be inserted into their equivalent email fields:

   1. 'Subject', which is required, will serve as the email subject.

   2. 'To', which is required, will serve as the To field of the email.

   3. 'Cc' will serve as the Cc field of the email.
      
      

   4. 'Bcc' will serve as the Bcc field of the email.

   5. 'Body', which is required, is the main body of the email.

   Note: All of these fields can hold either static values like a particular email address, or a Hash Variable to dynamically select the information from elsewhere in PCR-360. For more information see the next section, Setting "Hash Variables".

7. Once all the fields have data, click the  button to save the Notification.