{"type":"doc","content":[{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"outline":{"value":"true"},"style":{"value":"none"}},"macroMetadata":{"macroId":{"value":"f2b5f379-b7c8-4ee9-8215-09caef7e65f5"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"d6114560-dc1f-4309-a077-ab794e104b90"}},{"type":"heading","attrs":{"level":2},"content":[{"text":"Capability","type":"text"}]},{"type":"paragraph","content":[{"text":"The Department Hierarchy Import will INSERT and UPDATE Department records. ","type":"text"},{"text":"When an existing Department Hierarchy record is included in the Import File, and no changes are present, that line of the file will be skipped.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Matches On","type":"text"}]},{"type":"paragraph","content":[{"text":"The Department Hierarchy matches on the Code field.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Fields","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Code","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Required","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff0000"}},{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical 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","type":"text"},{"text":"Boolean","type":"text","marks":[{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/0JEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value is Active [1].","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Permitted GLA","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is ","type":"text"},{"text":"Hierarchical String","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}},{"type":"link","attrs":{"href":"https://pcr360.atlassian.net/wiki/x/wpEQAQ"}}]},{"text":".","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value is blank.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The Permitted GLA values are GLAs that are 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Values can include NONE which removes all entries in the list and adds the 'Permit None' record or ALL which removes all entries in the list. Adding any GLA to the list removes the Permit None record. If you want to add several Permitted GLAs, they must each be on a separate line of the Import File.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Coordinator","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Datatype is String.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Default value is blank.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Value must be a Customer Number of a Contact that has the Coordinator Contact Type.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Flags","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"APPEND_PERMITTED_GLA","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"By default, the first time a Department Hierarchy is encountered in an Import File and a Permitted GLA is provided, the Permitted GLA list is cleared. 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Error : Could not find the Billing Group '<BillingGroup>'
Error : Could not find the Default SLA '<SLA>'
Error : Could not find the Default Incident SLA '<SLA>'
Error : Could not find the Default GLA '<GLA>'
Error : Could not find the Permission GLA '<GLA>'
Error : Invalid parent Dept Hierarchy Code <DeptHierarchyCode>
Error : Default GLA is a different format than Billing Group GLA
Error : Permitted GLA is a different format than Billing Group GLA
Error : Coordinator Contact '<CUSTOMER_NUMBER>' is not a Coordinator

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Error : Missing or Blank Dept Hierarchy Code
Error : Missing Billing Group for New Dept Hierarchy

Error : Failed to save Dept Hierarchy <DeptHiearchyCode>; <errorMessage>
Error : Failed to save null GLARestrict record; <errorMessage>
Error : Failed to save DEPT_HIER_COORDINATORS record; <errorMessage>

If you experience any of these Errors, without another accompanying Message about what might have caused the Save Failure, please submit a Ticket to PCR.

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