(2024.1) CustomerCenter Parameters

CC_NEWUSER_ROLE

(role name)

Default: "CustomerCenter"

This parameter is used when the User Management module is enabled on CustomerCenter. New users created from CustomerCenter will be assigned this Role.

CC_CATALOG_DEFAULT_CATEGORY_VIEW_TYPE

("grid" or "list")

Default: "grid"

This parameter controls the default view presented when a user visits a category page in the shopping catalog.

CC_CATALOG_DEFAULT_CATEGORY_SORT

(column_name Ascending "ASC" or Descending "DESC")

Default: "DESCRIPTION ASC"

This parameter controls the default sort order that items are presented in when viewing a category page in the shopping catalog. 

CC_CATALOG_DEFAULT_ITEMS_PER_PAGE

(number)

Default: 8

This parameter controls how many items are shown per page in the category pages of the shopping catalog.

CC_CATALOG_SHOW_INVALID_ITEMS

(true/false)

Default: false

If false, the Shopping Catalog for Services or Equipment will not display invalid items.

When true, invalid items will be displayed, but can not be added to the Cart.

"Invalid" in this sense refers to the Catalog Permissions that do not match the User's selected Location, GLA, and/or Owner. 

CC_COMBINED_ORDER_TRACKING

(true or false)

Default: FALSE

If TRUE, and the User is a Coordinator, the User can see everything from their Departments and the People in their Departments.

If FALSE, Users that are Coordinators can only see their own submitted items from CustomerCenter.

CC_GRID_DEFAULT_ITEMS_PER_PAGE

(number)

Default: 8

This parameter shows how many items are shown in data grids throughout the CustomerCenter. ie Directory listing.

CC_KNOWLEDGEBASE_COMMENTS

(true or false)

Default: TRUE

This parameter controls if comments are allowed in the knowledgebase in CustomerCenter

CC_SHOW_CABLING_PICKER

(true or false)

Default: TRUE

This parameter controls whether or not the cabling equipment picker is shown in the CustomerCenter request billing details forms.

CC_DESTINATION_EQUIPMENT_FORM_LABEL

(cabling equipment picker label)

Default: "Jack Number"

This parameter controls what label is applied to the cabling equipment picker in CustomerCenter request billing details forms. If CC_SHOW_CABLING_PICKER is FALSE, this parameter is ignored.

CC_CATALOG_SHOW_INVALID_LOCATION_ITEMS

(true or false)

Default: FALSE

This parameter controls whether or not to show service and equipment items, in the catalog pages, that are restricted to certain locations and either a location is not selected or an invalid location is selected. If FALSE, these items are not shown in results. If TRUE, these items show, but can not be requested.

CC_DEFAULT_BILL_VIEW

("/bill/" + "gla-view", "owner-view" or "bg-view")

Default: "/bill/gla-view"

This parameter controls which bill view type is used when viewing a bill from CustomerCenter.

CC_CALL_DETAILS

("OWNER" or "ALL")

Default: "OWNER"

This parameter controls which calls are shown when a CustomerCenter user views their call details. "OWNER" shows only calls owned by the users whereas "ALL" shows all calls in the system.

CC_REQUEST_SHOW_PRIMARY_SECONDARY_CONTACTS

(boolean)

Default: "True"

This parameter controls whether the Primary and Alternate On-Site selectors are available on the Order Contacts section of the Order Details before submitting a Request. Setting to False will hide these values at all times.

CC_REQUEST_EXPIRATION_DAYS

(number)

Default: 30

This parameter controls the number of Days before a Pending Request in a Customer's Cart within CustomerCenter Expires.

CC_COORDINATOR_SHOW_DEPT_SERV_EQP

(boolean)

Default: "True"

This parameter controls the visibility of the Department Services/Equipment Widget for Coordinators in CustomerCenter.

CC_DATE_FORMAT

(string)

Default Format: "F jS, Y"

Display Example: "January 11th, 2021"

The formats can be found on the PHP date pagehttps://www.php.net/manual/en/datetime.format.php

The parameter controls the way dates are displayed within CustomerCenter.

CC_SPLIT_FUNDING

(boolean)

Default: "False"

This parameter controls the ability to allow Users in CustomerCenter to split the billing for items in the Cart to be among multiple GLA Accounts.

When the first GLA has been added it defaults to 100%.  If it is the 2nd or more then it is added with the remaining amount to reach a total of 100%.  For instance, if one exists with 50% then adding a second will default it to 50%