(2024.1) Service Alias tab
- Brian Dixon
- Jeremiah Sokolowski
Alias
The Alias tab allows the User to create an Alias for this Service. The Alias replaces the Service ID (phone number) on any Rated Calls. This tab was created to give the User a method to process and Rate Calls from Phone Services that are not in the Main > Services > Phones table. The 360 Call Rating process first looks for the originating phone number from the call detail record (CDR) in the Phone Services table. If it’s not found, PCR-360 looks through the Aliases table. If the number is not in the Alias table, the Call’s Status is changed to "Error" and it’s saved until such time as PCR-360 knows the number for Billing. If the number does exist in the Alias table, the Call is processed but the originating number is changed from the Alias value to the number to which it is assigned. A Phone Service can have multiple Aliases.
This is done to hide potentially sensitive Service ID's on the Bill. This tab is only available for Phone Services.