(2022.1) Archive Log

The Archive Log grid reflects all the attempts to Archive Service Desk records.

To navigate to the Archive Log grid go to Admin > Service Desk > Archive Log.

Successful attempts will contain a record with the SD Number of the Service Desk record that was Archived as well as a  in the Success column. The Message column will reflect the message that was written by the User when the Archive Event was manually triggered.

Failed Archive attempts will reflect a  in the Success column along with a Message to indicate why the Archive Event failed.

Records in the Archive Log will be retained according to the Configuration Option ARCHIVE_LOG_RETENTION. These records will never be retained longer than 365 days.